Global Data Operations Analyst

Job Description

DescriptionSUMMARYThe Global Data Operations Analyst directly reports into the Global Data Operations Manager. The role is responsible for managing the end-to-end operational Data Service for finance master data (both captive and outsourced) across all Reckitt ERP platforms and related ancillary systems, acting as true Data Business Partner for the organisation, driving data quality, customer service and process efficiency. The base location is in Hyderabad, India.Accountable / Key purpose:

• The role encompasses the following activities:
• Oversee the execution of the Finance Master Data processes by the third-party service provider to ensure consistency and accuracy in all areas
• Act as level 3 escalation support
• Knowledge/Support in all areas and exception approval/rejection/escalation in close cooperation with GDO Manager.
• Minimize process exceptions, where necessary ensure any deviation adhere to Global Data Standards and the Service Catalogue
• As Data Business Partner, ensure collaboration with markets and Offshore teams is and remains productive
• Deliver against relevant Data SLAs and KPIs
• Manage off-shore resources as a cohesive team
• Be a trusted, knowledgeable, and reliable true Business Partner
• Closely work with the corresponding Global Data Owner to drive continuous improvement, delivering projects and process standardisation to improve data quality, user experience and customer satisfaction
• Build a close relationship between GFS, the offshore service providers and our internal stakeholders and customers
• Ensure all operational activities in the assigned data object are compliant with Global Policies and SOPs

SCOPE:

• Global scope covering all end-to-end Data services for Finance Master Data across all Reckitt Business Units and ERP platforms
• Manage a team of off-shore resources as a cohesive team
• Together with the Global Data Operations Lead and corresponding GDO identify and manage Stakeholders for the assigned Data Object (incl. internal GFS, local management teams, FCs and FDs in Markets / Supply, external service providers and Corporate Controls, etc).

Accountabilities:

• Deliver sustained high level of Data Quality
• Monitor and proactively manage Data processes end-to-end for highest level of customer satisfaction
• Foster culture of continuous improvement
• Develop talented team members to grow into true Data Business Partners
• Delivery of high-quality day-to-day Data services in scope - evidenced via SLAs and KPIs for Data met on a consistent basis and measurement of internal customer satisfaction
• Oversee and manage operations of data management processes in scope
• Document standard work instructions and ensure they are comprehensive and always up-to-date, fully aligned with global SOPs, and implement in accordance with the control framework
• Process improvements / system changes are implemented / retrofitted across all markets/geographies with appropriate change managements and communication
• Ensure high quality training is provided to support the transition of processes to external service providers
• Participate to identify and exchange best practice and drive training within the team
• Identify talent to create a pool of process experts capable to support projects
• Work with the GDO to identify potential for standardization and deliver reduction in market variations to standard process, aligning and influencing key stakeholders

EqualityAll qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

Keyskills :