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Franchise Service Executive

1.00 to 10.00 Years   Pakistan   07 Jul, 2023
PMCL-JAZZ
1 Jobs Openings
Job LocationPakistan
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Grade Level: L1Function: CommercialLocation: MirpurLast date to apply: 10Th July 2023What is a Franchise Service Executive?The Franchise Service Executive works closely with the franchise team to improve customer experience and uplift the franchise outlook.Franchise Service Executive reports to an Area Manager who is responsible for driving business in a Mini Business Unit.What does Franchise Service Executive do?

  • Works closely with the franchisee staff to understand the franchise dynamics for improved stakeholder management
  • Improve customer experience management at the franchise level by creating a roadmap for franchise team development and system improvement.
  • Handle all types of customer services at franchises and supports Franchise staff in ensuring timely customers queries resolution
  • Arrange training for all franchise staff to ensure customer service excellence
  • Maintain good ambiance at franchises by improving franchise team outlook for an overall conducive environment
  • Coordinate with Manager Franchise Servicing for system improvement and proactive resolution of queries through standardization.
  • Audit the customer journey at the franchise to simplify and streamline the process for improved customer satisfaction
  • Manage franchise and Customer channel by motivating and counseling the concerned stakeholders as per the profitability model
Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

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