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Franchise Service Executive

1.00 to 10.00 Years   Pakistan   26 Aug, 2022
PMCL-JAZZ
1 Jobs Openings
Job LocationPakistan
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Grade Level: L1Location: NawabshahLast date to apply: 5th September 2022What is a Franchise Service Executive?

  • Works closely with the franchisee staff to understand the franchise dynamics for improved stakeholder management
  • Improves customer experience management at the franchise level by creating a roadmap for franchise team development and system improvement.
  • Handles all types of customer services at franchises and supports Franchise staff in ensuring timely customers queries resolution
  • Arranges training for all franchise staff to ensure customer service excellence
  • Maintains good ambiance at franchises by improving franchise team outlook for an overall conducive environment
  • Coordinates with Manager Franchise Servicing for system improvement and proactive resolution of queries through standardization.
  • Audits the customer journey at the franchise to simplify and streamline the process for improved customer satisfaction
  • Manages franchise and Customer channel by motivating and counseling the concerned stakeholders as per the profitability model
Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

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