Ensure Business Contingency Plan strategy is in place for the team
Provide Monthly Performance Metrics
Assist in projects on data interfaces between systems such as defining project scope, data requirements and sources/resources
Ensure updating of SOPs/Job Aids
Participate in special projects revolving around data clean-ups, process improvement analysis and reporting to plan & estimate efforts during analysis & requirements gathering phase
Convert business problem statements into cost effective, scalable, reliable & user friendly solutions
Highlighting discrepancies in processing data to ensure consistency between global locations
Performing Quality Assurance checks for processes in scope
Resolving QA related queries
Identifying process and knowledge gaps in areas under review
Independence in problem solving and issue ownership
Root cause analysis for identified quality gaps
Establishing and maintaining a good working relation with internal partners
Track projects and process in related metrics
Ad-hoc project work on data-related initiatives
Propose and work on process improvements
Required Skills and Qualifications
University Graduate
10+ years? experience in financial services, AML, Securities Operations or related banking activities as an asset
5 years of people management experience
Fluency in both written and spoken English
Strong analytical/problem solving skills and attention to detail
Self-motivated and proactive with the proven ability to work accurately and under pressure to meet deadlines
Demonstrate ability to effectively communicate within a team environment and interact across departments
Ability to work independently and multi-task in a fast paced environment
Ability to manage global partners and requestors
Ability to handle matrix reporting for self and teams
Controls and innovation mind-set
Focus on Client, Quality and Control environment
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world?s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants? and employees? religious practices and beliefs, as well as any mental health or physical disability needs.
