Cyber Service Manager/Cybersecurity

Job Description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we?re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.ÿ As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.ÿ If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.ÿSome careers brighter than others.ÿIf you?re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.ÿHSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.ÿWe are currently seeking an experienced professional to join our team in the role ofÿ Cyber Service ManagerÿJob Profile:?ÿ Working knowledge of information security concepts and principles?ÿ Demonstrable aptitude for and interest in information security and service management?ÿ Strong initiative, consensus-building and ability to collaborate directly with a variety of clients (business, development, compliance, etc.)?ÿ Strong written communication (writing sample to be requested)?ÿ ÿPolished and professional verbal communication skills, experienced facilitator and briefer?ÿ ÿAbility to adapt and apply information to new scenarios and technologies?ÿ ÿManager one or more of Service Operational activities related to Service Catalogue, Product Management, Knowledge management & Management Information?ÿ ÿManage the entire Lifecycle of all Services, and includes three Categories: Service Pipeline (proposed or in Development), Service Catalogue (Live or available for Deployment) - Change Management over catalogue - backlogs with ITID. Retired Services?ÿ ÿIdentifying when, and what, changes are required to the Services.?ÿ ÿIdentify, record, and verify services and other integration Items, including their attributes and relationships of changes & impacts.?ÿ ÿ Manage Cybersecurity Services Portal -ÿ Stores, manages, updates, and presents all information that Cyber needs to manage the full Lifecycle of Cyber Services.?ÿ ÿ Manage & drive the knowledge articles in Chatbot?ÿ ÿ Management information requirements & delivery of required information, reports.?ÿ ÿ Support audit requirements with process work-flows?ÿ ÿ Product Management to support the implementation, process mapping, defining procedures & train customer base.?ÿ ÿ Be responsible of one or more Business / Customer groups, Regions & Cyber Functions in support of cyber services.?ÿ ÿ Demand Management - understand and influence customer/business demand for services and the provision?ÿ ÿ New, modified or retired services meet the expectations of the business as documented in the service strategy and service design stages of the lifecycle.?ÿ ÿ Define, document, agree, monitor, measure, report and review the level of services provided.?ÿ ÿ Proactively identify problem and resolve, make decisions based on sound, rational judgment and stakeholder needs. Provide suggestions for the improvement of existing security setup.?ÿ ÿ ÿMeet expectations of internal Stakeholders through delivering a high quality of service, meeting their needs and demonstrating the added value of service provided.?ÿ ÿ Team Interaction & Training and Knowledge Sharing?ÿ ÿ Operate as part of a global team and responsible for delivery of cyber security services.?ÿ ÿ Ensure adherence to the three lines of defence organisational model with clear lines of responsibility, accountability and segregation of duties.?ÿ ÿ Ensure compliance with internal audit and external regulators that any organisational changes are fit for purpose and meet their expectations?ÿ ÿ Experience in service now development and service now administration with understanding of different modules.ÿÿÿÿ

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