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Customer Success Coordinator- SMB

1.00 to 10.00 Years   Pakistan   14 Jul, 2022
Motive Technologies Inc.
1 Jobs Openings
Job LocationPakistan
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Who We AreMotive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.About the Role:We are currently seeking a dynamic team player to work with both Customer Success and Finance teams to assist with many of the shared responsibilities. You will work cross functionally to review and analyze credits, refunds, and discounts. Help the CS Team create order forms, follow-up with customers and partner with our Order Management team to ensure timely completion of requests. The role often includes performing adhoc audits requested by the CSAs where you will clearly communicate and organize key findings and resolutions to the CSA.What Youll Do:

  • Internal Customer Quality Control - Data discrepancy/hygiene reports
  • In depth review of the refunds, credits and discounts requested by the teams
  • Assist with creating the documentation of the standard for quality and supporting processes
  • Conduct standard period quality audit routines in supporting internal systems
  • Assess processes and create more efficient processes with automated solutions to existing manual efforts
  • Assist with measuring and reporting on process performance
  • Aid the Teams with creating quotes and order forms including sending via Docusign and following-up with the customer to get their signatures
  • Correcting and answering questions related to sent order form
  • Identify delays on high priority orders and cases, follow-up internally to escalate and expedite time to resolution
  • Occasionally work with Order Management on Inventory Audits to ensure outcome aligns with Customer needs
  • Other administrative tasks, as needed
What Were Looking For:
  • Minimum bachelor?s degree in business administration, accounting, finance or related experience
  • 2 - 3 years of relevant experience
  • Strong organizational, project management, and problem-solving skills with impeccable multi-tasking abilities
  • Analytic skills and verbal/written communication skills
  • Strong business acumen with ability to understand data and metrics
  • Knowledgeable in G Suite applications
  • Salesforce experience preferred
Creating a diverse and inclusive workplace is one of Motives core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.Please donotlet an arrest or conviction record prevent you from applying for employment at Motive. Motive considers qualified applicants with arrest and conviction records.Please review our Candidate Privacy Noticehere.The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motives policy to require that employees be authorized to receive access to Motive products and technology.#LI-Remote

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