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Customer Success Associate

1.00 to 10.00 Years   Pakistan   02 Sep, 2022
Motive Technologies Inc.
1 Jobs Openings
Job LocationPakistan
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Who We AreMotive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.About the Role:CS SMB Retention is responsible for relationship building with Motive customers. This position coordinates, executes, and manages programs built to effectively retain customers through positive relationship-building, listening to concerns/addressing issues and educating customers on the value of our products.A customer-oriented focus is necessary in order to preserve long-term customer satisfaction. This position requires someone that is highly organized, has excellent communication skills and demonstrates good judgment.What Youll Do:

  • Identify signals of at-risk accounts and collaborate with internal teams to remediate and ensure a successful renewal
  • Handle large volume of phone conversations and email inquiries
  • Maximize customer lifetime value and minimize churn risk while increasing overall customer satisfaction and identifying up-sell opportunities
  • Build quick rapport with customers and apply both persuasive rebuttal skills and problem solving strategies while providing solutions
  • Problem solving is a must as you quickly identify the root cause of customer issues and work with them to implement fair contract negotiations
What Were Looking For:
  • 2+ years prior experience in a customer facing role (sales and/or support)
  • Strong ability to build and maintain customer relationships
  • Effective listening and problem-solving skills
  • Excellent communication (both written and verbal) and presentation skills
  • Proven ability to manage multiple responsibilities with a high attention to detail and professionalism
Creating a diverse and inclusive workplace is one of Motives core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.Please review our Candidate Privacy Noticehere.The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motives policy to require that employees be authorized to receive access to Motive products and technology.#LI-Remote

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