hireejobsgulf
Register for Job

Customer Service Advisor (Front Line)- Part Time

1.00 to 10.00 Years   Pakistan   02 Nov, 2022
DHL
1 Jobs Openings
Job LocationPakistan
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.Would you like to become part of the worlds most international company?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.Do you want to make a difference? Then come to our Insanely Customer Centric Team and become a Certified International Specialist!YOUR TASKS

  • Handle incoming calls and chats from customers related to booking, tracking / tracing, pre/post-ship inquiries etc. in a professional manner.
  • Ensure response to emails as per defined SLAs.
  • Support in maintaining departmental service levels.
  • Assist and deliver on all tasks assigned by supervisor/manager.
  • Liaise with Operations, Sales and other departments for quick and efficient resolution of customer issues and queries.
  • Generate sales and cash leads for Commercial department.
  • Up-sell DHL value added services.
  • Identify customer needs to promote DHL electronic shipping solutions to increase e-commerce penetration.
YOUR PROFILE
  • Bachelor Degree with at least 1-2 years of relevant experience.
  • Able to work in shifts based on the teams requirement.
  • Functional knowledge of MS Office.
  • Proficient with telephone and order booking systems.
  • Excellent spoken and written communication skills.
  • Excellent negotiation and interpersonal skills.
OUR OFFER
  • Strong career support in an international environment.
  • Great culture and colleagues.
  • Multifarious benefit program.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

Keyskills :

APPLY NOW

Related Jobs

© 2023 HireeJobsGulf All Rights Reserved