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Customer Facing IT Helpdesk Executive

1.00 to 10.00 Years   Pakistan   31 Aug, 2022
DHL
1 Jobs Openings
Job LocationPakistan
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.Would you like to become part of the worlds most international company?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.Do you want to make a difference? Then come to our Insanely Customer Centric Team and become a Certified International Specialist!YOUR TASKS:

  • Act as a technical consultant on all customer interaction (call, email, chat), treating each contact as an opportunity to provide customer satisfaction.
  • Provide Applications support and guidance on features, functions, and use of products and versions.
  • Solution adoption consultation assists in minimizing risk due to change in Customer environment impacting Customer Users? experience with and/or expectation of IT.
  • Provide customers with a solution through information gathering, analytical troubleshooting and problem research, or to route or escalate the call or email to the appropriate resolution group.
  • Escalation and management of calls and emails to agreed service levels.
  • Identify, analyze problems and recommend improvements identified in their own area of responsibility and implementing those with a recognized business benefits.
  • To undertake such other tasks that may be assigned which is consistent with the nature of the job and its level of responsibility.
YOUR PROFILE:
  • Bachelor?s required, preferably in IT.
  • At least 3 to 5 years? relevant experience.
  • Strong communication, analytical and interpersonal skills.
  • Proficient with MS Office applications.
OUR OFFER:
  • Strong career support in an international environment.
  • Great culture and colleagues.
  • Multifarious benefit program.

Keyskills :

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