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CRM Operations Specialist

1.00 to 10.00 Years   Pakistan   20 Jan, 2023
Ericsson
1 Jobs Openings
Job LocationPakistan
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Our Exciting Opportunity:We are now looking for a Second Level Operations Executive that will be responsible for the coordination, management, execution, and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.You will:

  • Help with Assurance support activities
  • Handle incident management
  • Assist with Problem management
  • Perform system administration
  • Work with internal team
To be successful in the role you must have:
  • Bachelor level, in engineering (IT, Telecom) or1-2 years of experience
  • Hands on Maria DB, MSSQL will be an advantage
Additional Requirements:
  • Knowledge of Managed Service telecom operations practice
  • Knowledge sharing and collaboration skills
  • Ericsson knowledge
  • Fluent in English
  • Ability to deliver results & meet customer expectations
  • Analytical skills
  • Great Communication skills &
  • Creative and innovating
  • Ability to Apply expertise & technology
Why join Ericsson?At Ericsson, you?ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what?s possible. To build never seen before solutions to some of the world?s toughest problems. You?ll be challenged, but you won?t be alone. You?ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.What happens once you apply?Click Hereto find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.Primary country and city: Pakistan (PK) || Pakistan : Federal : Islamabad Req ID: 712814

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