Care Technical Manager

Job Description

About NokiaAt Nokia, we create technology that helps the world act together.As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed, and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs.Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable, and inclusive world.Watch our video to discover how we create meaningful interactions to drive human progress.About Cloud & Network ServicesCloud and Network Services is a leading Nokia business group that offers Network solutions on Core, Business and Enterprise segments, as well as Cloud solutions and Cognitive Services. It is a newly formed business group, that includes most of the former Nokia Software business, Nokia?s enterprise solutions, core network solutions including both voice and packet core, and managed and advanced services from its former Global Services unit. This unit will also act as a delivery channel of certain products from other business groups to enterprise customers. Cloud and Network Services (CNS) will target growth by leveraging the industry transition to cloud-based delivery, network-as-a-service business models, and software-led value creation.The team you?ll be part ofAs Nokias growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.We are looking for Care Technical Manager for Voice Core Care domain, able to coordinate tasks with local, remote, and external engineers, project managers and customers, on daily basis for one of our esteemed Telco Operator in Ethiopia.As a member of the Nokia?sVoice Core Careteam, you will technically drive maintenanceand troubleshooting activitiesof the Cloud basedIMS, SDM, CS Core & Packet Coresystems, the core elements of 3G/4G/5G networks, based on telecom specifications and customer requirements.What you will learn and contribute to

• Exercise Technical Leadership inmaintainenceand troubleshootingofthe NOKIA?sSBC NTAS CFX HSS HLR OneNDSproduct based on telecom specifications and customer requirements.
• Work with remote technical experts to ensure that customer reported issues are resolved as per agreed customer SLA.
• Bridge communication gap, anticipate challenges, eliminate hurdles in the process of incident analysis.
• Participate in technical meetings with other senior engineers and offer solutions.
• Participate and lead customer care meetings with Care Program Manager.

Your skills and experience

• Have a BSc in Computer Science, Telecommunications or equivalent degree
• Have at least 5+ years of experiencein each of IMSandSDMdomain
• Have strong technical knowledge of at least one IMS network element as Nokia SBC, Nokia TAS or Nokia CFX-5000
• Experience with Cloud and/or virtualization technologies such as OpenStack, VMware or KVM
• Want to contribute to high edge technology, you are innovative and eager to learn state-of-the-art technologies
• Are an analytical thinker with problem-solving abilities and make it happen attitude.
• Have excellent communication and teamwork skills.
• Are self-motivated and able to work independently by setting priorities in a geographically distributed team.
• Enjoy working in an inclusive environment, which appreciates diversity and embraces high ethical standards
• Know-how on TCP/IP networking

We will also appreciate if you have:

• Experience with Cloud Native technologies, Containers, Microservices and Kubernetes

Nokia is committed to inclusion and is an equal opportunity employerNokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World?s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.Nokia?s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.We are committed to a culture of inclusion built upon our core value of respect.Join us and be part of a company where you will feel included and empowered to succeed.Additional Information

Keyskills :