Assistant Manager CBS & RM Operations

Job Description

Last Date to Apply:14th February, 2023Employment Type:This is a full-time position.Grade:This is a grade 2B position.Location:This role is based in Islamabad, Pakistan. (Hybrid)About the role:This position will be responsible for Telenor Pakistan?s Charing & Billing Platform for Retail Customers, (Customer Management, Order Management, Product Management, Inventory Management, few other applications) for optimized operations.Your Impactful Goals will include:

• Create and formulate CBS & RMO Strategies when needed.
• Manage Vendor Financials and compute future forecasting over period of time.
• Manage day to day Operations. Efficiently deliver customer requirements on time.
• Evaluate new products and technology relevant to CBS & RMO applications.
• Review functions periodically, work on improving the services and focus on the customer experience.
• He/She is responsible for achieving TP Goals and Objectives through assigned KPI?s.
• Manage internal staff, external consultants/contractors and vendors, ensuring quality and on-time delivery of enhanced software and resolving the day-to-day issues/problems. Ensure IT standards & information security policies are applied across the CBS & RMO with on time and within budget delivery
• Financial Discipline (Budget planning and control)
• SLA and uptime KPIs management
• Understand and support Industrialization initiatives

Your Typical day at work

• Manage and ensure the stability of the CBS & RMO applications, supporting the company future growth plans
• Ensure end-user satisfaction and new requirements are met in a timely manner
• Ensure staff productivity is high and meets with IT standards.
• Oversees the management / maintenance of the CBS & RMO Applications performed efficiently, meeting the deadline dates.
• Functions as a liaison with other departments to ensure coordination of work.
• Manage CBS Domain operations pro actively to improve customer experience as its an online system.
• Manage RMO Domain Applications and deliver correct Invoices to customers.
• Take lead and manage all financials of both domains.
• Active Monitoring is required on all platforms which requires 24/7 Availability of the resource if need be to meet the SLAs; people management.
• Billing Application Management, Tariff configuration & Problem management
• SLA compliance for Telenor Revenue Assurance controls
• Leading & Assisting Team in resolving Operational Issues Quickly
• Compliance Management of SLAs related to Support & Internal TP stakeholders.
• Keep track of available and utilized capacity in the overall Architecture.
• Participation in CR Solution Designing & testing and smooth production deployment
• Provide Support to business and team members for day today operational issues
• Take the ownership of all day to day operational activities of the production applications
• Maintain day closure recons for future reference
• Formulate with other managers ways to cooperate and collaborate effectively as a team work.
• Maintain the vendor?s relationship.
• Focusing on the service level management and differentiator factors for Telecom customer services.
• Manage current & explore new tech-solutions.

What are we looking for?Education: BS(CS) Computer Sciences / MS(CS) (Computer Sciences)/MBAWork experience: Minimum 7 years of experience in Business Application OperationsPotential Career Path:The candidate can eye a potential growth path in Services Operations department and within the technology division itselfFunctional Skills / Knowledge Areas:

• Ability to interact with management / users / individuals at all levels.
• Solution orientation, ability to suggest optimum solutions to satisfy user requirements.
• Negotiation and vendor management
• Project management and supporting matrix organization skills
• Problem solving & analytical thinking
• Passionate for business
• Can do attitude
• Open for continuous improvement in systems and team capabilities
• Can handle stress in tough situations and manage business users
• Strong co-operative skills including oral and written communication skills
• Direct and open communicator
• Must be a self-going and independent person with initiative, energy and flexibility
• Should be able to handle work load effectively and efficiently

Why should you join us at Telenor?At Telenor Pakistan, weprovide you theplatformto work in a challenging and rewardingenvironment tobecome a skilled professional in your chosen field of interest.Asone of thetop employersof the country, we enable you to realize your dreams in acollaborativeenvironment of diversity and openness to new mindsets.As an equal employment opportunity provider, Telenor Pakistan makes all decisions of employment purely based on merit irrespective of race, caste, gender, creed, color, religion, sex, national origin,ordisability.

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