Analyst- Transformation Office

Job Description

Entity: Aga Khan UniversityLocation: KarachiIntroduction to the Aga Khan University: The Aga Khan University is a private, international university committed to international standards of excellence in teaching, research and service. Its teaching hospital, the Aga Khan University Hospital has been accredited by the prestigious Joint Commission International for achieving the highest international healthcare standards.Job Role / Responsibilities: Reporting to the Senior Manager Transformation Office, you will work on process improvement projects. The prime focus of this role is to manage and execute Business Transformation projects along with the implementation of Electronic Health Record at AKU. Usual tasks would include analysing business processes, recommending changes, and successfully implementing change management initiatives. The overall objective would remain to ensure efficient and effective processes across the institution.As part of the project team, you will manage and identify key issues in the organisation?s business processes. You will conduct focus groups, develop recommendations, and redesign business processes that generally cause administrative overheads, inefficiency, and/or need to be standardized at an organization level.You will be responsible for working on and analysing large amounts of data through various data modelling techniques and will work closely with the team to get clarity on assignments.Specifically, you will be responsible for;

• Planning, monitoring, and implementing projects
• developing a business case for change and project plans
• understanding and documenting the current business processes in detail
• analysing the process and determining gaps and non-value adding tasks
• collecting data, running analysis and verification
• constructing process maps
• running root cause analysis
• transforming processes and suggesting efficient working procedures in line with the institution?s strategic goals and objectives
• communicating effectively with higher management and relevant stakeholders of the institution, as and when required
• monitoring and reviewing quality of project deliverables for each phase
• taking accountability for project outcomes, its completion, effective and efficient response to client queries
• performing statistical and financial analysis, business and IT planning, feasibility studies, requirements analysis and business case development
• providing post-project support to ensure the sustainability of hospital projects which includes post-implementation data analysis, constant monitoring and following up, and frequent engagement with key process owners/stakeholders
• contributing to the development of professional quality project communication for stakeholders, including presentations and final report (handover and closure documentation)
• developing current and future state maps for EHR implementation, in collaboration with counterparts from other regions.

• a bachelor?s degree in Computer Science, preferably from a reputable university
• at least 1-2 years of practical experience of process improvement/Business Process Re-engineering projects
• strong communication and collaboration skills, and the ability to communicate all aspects of the job requirements, including the creation of formal documentation
• experience of developing and delivering impactful presentations to relevant stakeholders
• the ability to understand the sequence of workflows and present complex information in a meaningful way
• experience of documenting workflows using MS Visio based on BPMN 2.0 notation or related software
• proficiency in Microsoft Office applications
• knowledge of BPR, Lean framework and other process and data tools
• the ability to lead and manage with little or no direction.

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