AM Corporate Quality

Job Description

Position Title: Assistant Manager Go to Market QualityÿLocation: Head OfficeÿRole Type: PermanentBackground & Purpose of the JobThe Go to Market (GtM) Quality role works within the South Asia Quality Team, reporting to the Pakistan GTM Quality Manager.ÿ This role is focused on Quality in the Market by supporting the customer and consumer facing segment of Unilever.ÿ Daily activities include implementing, executing, improving, and providing quality support to SC operations/factories, repacking, logistics and warehousing, systems, customer service, Legal, Brand; and includes Quality Management System (QMS) compliance, regulatory compliance, care line support, on-shelf assessments/improvements, and marketplace issue/incident management.ÿJob Responsibilitiesÿ

• Deployment of Unilever Quality strategy, governance, and goals through Pakistan Quality specific projects and targets
• Participates in communication of local regulatory requirements and changes and supports work with Quality partner teams to ensure compliance at internal and external manufacturing sites and warehouses.
• Supports interface with Consumer / Customer care lines for feedback and alert triggers.
• Drive local marketplace product quality incident management and consequent actions.
• Ensure regulatory and global quality compliance in warehousing & logistics for the Pakistan market which includes PSQCA, PFA, SFA, Halaal certification and ISO certification bodies for renewal of compliances.
• Lead audits of Good Warehousing Techniques (GWT) and Good Cold Chain Practices (GCCP) across all warehouses and transporters
• Ensure CRQS and quality checks at Distribution centers and develop reporting and escalation mechanism
• Leads or supports development of Q improvement activities based on the monitoring and manipulation of marketplace data from multiple channels (e.g. consumer & customer care lines, Digital Voice of the Consumer, on shelf inspections, warehouse & re-packer data, employee observations, etc.)
• Supports improvement projects related to import / export, Innovation Quality, customer quality, and logistics quality. Manage Inter company quality agreements (ICQA)
• Supports digital agenda of Pakistan Quality team like execution and deployment of Quality One & inhouse digital capabilities to improve agility.
• To assist in supplier quality program, audits, and improvement projects. Supplier non-conformance closures and reduction of material rejections in partnership with procurementÿ

Education & Work Experienceÿ

• University degree in technical discipline or general sciences. Preferred: Engineering, Microbiology, Chemistry, or Food Science degree
• Additional experience in Quality, Manufacturing, Supply Chain, R&D, Logistics or Customer Service
• A minimum of 3 to 5 years? experience in quality or manufacturing in an FMCG environment
• External certifications like ISO 9001, 22000, FSSC 22000
• Strong understanding of quality systems, structured problem solving and continuous improvement concepts and practices with exceptional analytical, root-cause-analysis skills
• Manufacturing technology knowledge in the areas in which Unilever operates (e.g., food products, beauty and personal care, packaging materials)
• Flexibility and motivation; you are a self-starter with the ability to adapt quickly and effectively, with a high sense of urgency.
• Strong verbal and written communication skills
• You are comfortable working in digital systems. Proficient in SAP and Microsoft tools, especially Excel.
• A desire to drive improvements and take responsibility for outcomes.
• A willingness to bring your best and to continually develop and grow.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ?Whole Self? to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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