| Job Location | Muscat - Oman |
| Education | Diploma(Computers), Bachelor of Technology/Engineering(Computers), Bachelors in Computer Application(Computers). |
| Salary | Not Mentioned |
| Industry | Oil & Gas / Petroleum |
| Functional Area | Not Mentioned |
? Provide IT support across all the Company?s locations.? Provide proactive rather than reactive services? Comply with all established processes and procedures.? Serve as the first point of contact for all IT issues through IT call center within defining SLA which shall mean Service Level Agreement.? Perform end users support for all IT related issues within a defined SLA? Prepare and deploy new computers and install applications using the existing imaging and packaged applications processes? Provide virus monitoring, remediation, and Operating System (OS)/application patching support.? Perform preventative maintenance on all IT hardware to include printers, projectors, VTC, and phones? Maintain and control IT equipment inventories? Configure and maintain new hardware for end-users? Ensure proper logging and tracking of user problems using the established IT ticketing systems? Maintain documentation for IT equipment, spares, and configurations? Track-IT equipment warranty status
Keyskills :
L1 Support Engineer
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