| Job Location | Muscat - Oman |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | Banking / Financial Services / Broking |
| Functional Area | Not Mentioned |
JOB PURPOSE:To formulate Bank?s overall operational strategies aligned to the organization and customer requirement adhering to local rules/regulations and support stakeholders including business to achieve the organization?s objectives.Operational Results:? Develop operational set up of branches and Centralized Processing Unit (CPU).? Ensure Branch Banking activities are fully in compliance with Bank?s operational procedures and? Central Bank regulations.? Provide required operational support to branches and CPU with IT support.? Liaison between the Head Office, Country Office and Operation units of the country.? Ensure business continuity under all circumstances.? Communicating instructions guidance from the Central Bank of Oman or the Bank to the Branches and other departments of CPU and ensuring it is compliance.? Coordinate with relevant support departments to ensure smooth management of branch operations.? Provides regular updates to senior team members/unit heads on performance of the branches.? Responsible for managing overall branch banking operations in all departments, ensure excellent customer services and implement internal control systems effectively.Audit:? Ensure effective external and internal audits with adherence to all regulatory and procedural requirements.? Ensuring delivery of products and services compliant with AML/KYC and regulatory requirements.Development:? Development of systems required from the regulators or products and services requirement.? Develop and review of various policies related to operations.? Supervising, implementation and up grading of core banking system.? Contribute to the development and implementation of strategies to ensure achievement of Bank?s overall business objectives.Staff Development:? Development of staff by providing proper trainings and healthy rotation.? Review Organization structure & determine HR requirements in line with changing business needs and automation.Customer Satisfaction:? Coordinate with the relevant support departments to ensure high customer satisfaction in branches.? Ensure Timely resolution of customer complaints & queries, evaluate feedback from internal & external customers.
Keyskills :
Banking Operations Audit Training
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