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Guest Relations Officer
1.00 to 10.00 Years
Mecca, Saudi Arabia
26 Mar, 2024
Wirgan
2 Jobs Openings
Job Location
Mecca, Saudi Arabia
Education
Not Mentioned
Salary
Not Mentioned
Industry
Hospitality & Accomodation
Functional Area
Not Mentioned
Job Description
Have to welcome the guests when arrive at the hotel and need give a memorable fond farewell to the guest during check-out
Evaluate arrival lists to welcome and greet guests
Supervise any VIP guest arrival and departure
Address to VIP or VVIP and answer their queries
Acknowledge rapidly, well-organized, and efficiently to guest concerns helping them during the check-in procedure.
Identify details regarding amenities and other pertinent information for arriving guests
Make ready greeting or welcome folders with collateral
Produce information regarding amenities, upgrade service, venues, and local area
Anticipating the guest needs and demand, building good relationships with them
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Maintaining and documenting all the information in the logbook daily
Shield compliance as per the health and quality standards
Analogize and multitask tasks in the busy period
Should have detailed statistics on the hotel
Should have a proper update about arrivals and requirements of rooms
Need to have a proper update of the daily occupancy report
Giving top-quality service to the guest as per hotel SOP.
Helping guest with information local area town attractions and activities
If any VIP arrival, prior need to complete the registration procedure
Taking care of guest complaints and concerns in a systematic, well-organized, and timely manner.
Maintaining detailed information of room rates, offers, current promotions, upgrades, and packages
Documenting all the guest folios in a systematic way and keeping necessary updates of guest likes and dislikes to the relevant fields on the profile.
Need to have good coordination with housekeeping department for clearing arrivals rooms
Need to assist and help reception by collecting guest feedback during check-out
Maintaining the guest lockers for safe custody
Need to hand proper updates to the next shift
Ability to handle and take care of all guests needs and expectations without unfairness, partiality, favoritism, and preconception.
Following the rules and regulations of the hotel in a proper manner
Should have good communication and listening skills and must have fluency in the English language both written and oral
Should have good management skills and proper attention to detail
Must have a confident and positive approach as well asÿa pleasant personality which is crucial
Keyskills :
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