Ensuring the smooth operation of the Front of House services (Front Office, Guest Experience / Butler), and Housekeeping (including laundry) ;
Communication in an attentive, friendly, efficient, and courteous manner;
Overall responsible for providing all guests with quality service while maximizing room revenue and productivity and developing managers and employees.
The duties and responsibilities of the Director of Rooms include:
Coordinating the organization and administrative functions in all areas of the Rooms Division;
Ensuring total compliance with standards of operation;
Ensuring that staffing is maintained at an appropriate level to match business demand;
Participating in all regular and ad hoc operational meetings and in the formulation of strategic business plans;
Establishing monthly reporting system to monitor;
Handling all guest complaints expeditiously to complete resolution;
Closely monitoring the financial performance of all departments, in particular monitoring all Rooms expenses to ensure that they are kept in line with budget;
Providing solutions to improve problem areas and assisting in implementing corrective measures.
The ideal candidate should have:
3-5 years? experience in a comparable position, in a similar luxury/international hotel group;
A Resort experience is a plus;
Speaks fluently French & English; a third language is a plus;
Excellent communication skills in all aspects; professional and appropriate business appearance and presentation; Strong interpersonnal skills;
Excellent knowledge of all aspects of Rooms Division Operations and LQA standards;
Excellent organizational and administrative skills;
Excellent guest service and problem resolution skills; Positive general outlooks;
The flexibility to meet the demands of a 24-hour operation;
Is creative and drives upselling iniatives;
The ability to work comprehensively with spreadsheets and budgeting packages;
