| Job Location | Maadi, Cairo , Egypt |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | Financial Services; Investment, Securities & Funds; IT Services |
| Functional Area | Not Mentioned |
1-Respond to customer queries in a timely and accurate way, via phone, email or chat2-Identify customer needs and help customers use specific features3-Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)4-Update our internal databases with information about technical issues and useful discussions with customers5-Monitor customer complaints on social media and reach out to provide assistance6-Share feature requests and effective workarounds with team members7-Inform customers about new features and functionalities8-Follow up with customers to ensure their technical issues are resolved9-Gather customer feedback and share with our Product, Sales and Marketing teams
Keyskills :
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