MGM Rewards Representative - Slots (On Call) (Luxor)

Job Description

MGM Rewards Representative - Slots (On Call) (Luxor) page is loadedMGM Rewards Representative - Slots (On Call) (Luxor)MGM Rewards Representative - Slots (On Call) (Luxor)locationsProperty - Luxor time typePart time posted onPosted Today job requisition id204358VACCINATION REQUIREMENT: MGM Resorts now requires that all new hires who do not exclusively work from home to provide proof of vaccination against COVID-19 before beginning work effective August 30, 2021 (excluding hourly employees for properties located in Michigan, Mississippi, New Jersey or Ohio).Location:Las Vegas, NevadaBecome one of the stars behind the show and become part of the worlds most powerful entertainment brands. Our Company has one exciting mission:To Entertain The Human Race.POSITION SUMMARY: The primary responsibility of the M life Rewards Representative is to provide service to guests at the M life Rewards desk, including promoting and enrolling them in the M life Rewards program, conducting redemption and transactions of M life promotions, and answering questions about M life or the property. All duties are to be performed in accordance with department and property policies, practices and procedures.PRINCIPAL DUTIES AND RESPONSIBILITIES:* Assist guests with all requests, answers questions about M life and GameSense and address guest problems in a professional and timely manner* Explain the M life Rewards program in detail, enroll guests in M life, and redeem guests? points or offers* Understand principles of responsible gaming and ensure consistent promotion of GameSense to all guests* Manage member account information in the database system and issue M life Rewards cards* Promote the M life Rewards Mastercard by explaining rewards and benefits to members, accept M life Rewards Mastercard applications, and issue cards to approved members adhering to all applicable procedures* Perform other job-related duties as requestedKNOWLEDGE, SKILLS, AND ABILITIES:* Able to effectively communicate in English, in both written and verbal forms* Able to lead and mentor a team* Excellent customer service skills and interpersonal skills to effectively communicate with all business contactsMINIMUM REQUIREMENTS:* High school diploma or equivalent* Work varied shifts, to include weekends and holidaysPREFERRED:* One (1) year of customer service experience* Knowledgeable of Player Tracker systems* Bilingual MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences. With 77,000+ employees, the Company is one of the worlds leading global hospitality and entertainment companies with 23 resorts. We?re proud to be recognized for our commitment to being socially responsible, including an industry-leading diversity and inclusive culture, community engagement and philanthropy initiatives, and a commitment to environmentally sustainable approaches in development and operations. While we operate leading resorts and amenities, ultimately it is the people of MGM Resorts who make the difference daily by providing the ultimate guest experience. We welcome you to join us. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at diversityrecruiting@mgmresorts.com . We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our and commitment to diversity and inclusion, please visit careers.

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