Guest Service Representative LUXOR $ HR

Job Description

Guest Service Representative - LUXOR ($18.42/HR) page is loadedGuest Service Representative - LUXOR ($18.42/HR)locationsProperty - Luxor time typePart time posted onPosted Today job requisition id215875 Become one of the stars behind the show and become part of the worlds most powerful entertainment brands. Our Company has one exciting mission:To Entertain The Human Race.?PRIMARY PURPOSE:As a Guest Services Representative, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to createWOWmoments and memories they will carry with them far beyond their stay with us.PRINCIPAL DUTIES AND RESPONSIBILITIES:Assign rooms according to guest request and preferences whenever possiblePre-assign, pre-key and prepare all guest packets for designated arrivalsReview/track/accommodate requests for changes and communicate to appropriate staffFollow up with guests to ensure their requests or problems have been met to their satisfactionIdentify and resolve any over-commitments by room types. Balance room inventory in advance.Review out of order rooms for accurate return dates; report any room maintenance problems to management, housekeeping and/or engineeringAssist front desk staff with the proper room assignments. Ensure hotel rooms are being blocked to allow for revenue maximization.Run all daily reports that are required to complete necessary job duties including but not limited to group arrivals and departures, housekeeping briefs, trace reports etc.Balance clerk/cashier postings, cash and credit transactions on a daily basisPerform other job-related duties as requestedKNOWLEDGE, SKILLS, AND ABILITIES:Ability to quickly think strategically and analytically to increase efficiencies; ability to cognitively recognize patterns and trends and communicate effectivelyAdvanced knowledge of Opera, group blocks, room rack availability and the desire to learn additional Opera skillsAble to effectively communicate in English, in both written and verbal formsAbility to read and writePerception and awareness of individual needs and the ability to handle all situations calmly and professionallyAbility to multi-task and work well in a fast paced, team-oriented environmentProficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machineExcellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detailEffective listening abilities with strong judgment skillsKnowledge of accommodations room capacities and amenitiesExcellent customer service skills and interpersonal skills to effectively communicate with all business contactsMaintain a professional, neat and well-groomed appearance adhering to company standardsMINIMUM REQUIREMENTS:High school diploma or equivalentWork varied shifts, to include weekends and holidaysPREFERRED:* One (1) year experience in front deskLocation:Las Vegas, Nevada MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.The Company is one of the worlds leading global hospitality and entertainment companies with 23 resorts. We?re proud to be recognized for our commitment to being socially responsible, including an industry-leading diversity and inclusive culture, community engagement and philanthropy initiatives, and a commitment to environmentally sustainable approaches in development and operations.While we operate leading resorts and amenities, ultimately it is the people of MGM Resorts who make the difference daily by providing the ultimate guest experience. We welcome you to join us.If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at diversityrecruiting@mgmresorts.com .We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our and commitment to diversity and inclusion, please visit careers.

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