Help Desk Technical Tier I Support

Job Description

Job Title:Help Desk Technical Tier I SupportLocation: Camp Arifjan, KuwaitSecurity Clearance:Active, in-scope US Government issued Secret clearance (Interim Secret Clearance is acceptable)Requisition Type: ProposalDue to the nature of the work and contract requirements, US Citizenship is required.The Help Desk Technical Tier I Supportposition shall provide information and assistance resources that troubleshoot problems with computers or similar products on the network. span style=margin: 0px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_EmbeddedFont, sans-serif; data-ccp-props=201341983:0,335559739:0,335559740:240 span style=margin: 0px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_EmbeddedFont, sans-serif; data-ccp-props=201341983:0,335559739:0,335559740:240

li style=margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; data-leveltext= data-font=Symbol data-listid=1 data-list-defn-props=335552541:1,335559684:-2,335559685:720,335559991:360,469769226:Symbol,469769242:[8226],469777803:left,469777804:,469777815:multilevel aria-setsize=-1 data-aria-posinset=1 data-aria-level=1 Shall field trouble calls via the phone and computer trouble ticketing system. span style=margin: 0px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_EmbeddedFont, sans-serif; data-ccp-props=134233117:true,134233118:true,201341983:0,335559739:160,335559740:240

li style=margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; data-leveltext= data-font=Symbol data-listid=1 data-list-defn-props=335552541:1,335559684:-2,335559685:720,335559991:360,469769226:Symbol,469769242:[8226],469777803:left,469777804:,469777815:multilevel aria-setsize=-1 data-aria-posinset=1 data-aria-level=1 Shall perform laptop imaging. span style=margin: 0px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_EmbeddedFont, sans-serif; data-ccp-props=134233117:true,134233118:true,201341983:0,335559739:160,335559740:240 li style=margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; data-leveltext= data-font=Symbol data-listid=1 data-list-defn-props=335552541:1,335559684:-2,335559685:720,335559991:360,469769226:Symbol,469769242:[8226],469777803:left,469777804:,469777815:multilevel aria-setsize=-1 data-aria-posinset=2 data-aria-level=1 Shall perform basic IP troubleshooting. span style=margin: 0px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_EmbeddedFont, sans-serif; data-ccp-props=134233117:true,134233118:true,201341983:0,335559739:160,335559740:240 li style=margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; data-leveltext= data-font=Symbol data-listid=1 data-list-defn-props=335552541:1,335559684:-2,335559685:720,335559991:360,469769226:Symbol,469769242:[8226],469777803:left,469777804:,469777815:multilevel aria-setsize=-1 data-aria-posinset=3 data-aria-level=1 Shall build user accounts on the domain. span style=margin: 0px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_EmbeddedFont, sans-serif; data-ccp-props=134233117:true,134233118:true,201341983:0,335559739:160,335559740:240 li style=margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; data-leveltext= data-font=Symbol data-listid=1 data-list-defn-props=335552541:1,335559684:-2,335559685:720,335559991:360,469769226:Symbol,469769242:[8226],469777803:left,469777804:,469777815:multilevel aria-setsize=-1 data-aria-posinset=4 data-aria-level=1 Shall add and remove computers from a Microsoft domain environment. span style=margin: 0px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_EmbeddedFont, sans-serif; data-ccp-props=134233117:true,134233118:true,201341983:0,335559739:160,335559740:240 li style=margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; data-leveltext= data-font=Symbol data-listid=1 data-list-defn-props=335552541:1,335559684:-2,335559685:720,335559991:360,469769226:Symbol,469769242:[8226],469777803:left,469777804:,469777815:multilevel aria-setsize=-1 data-aria-posinset=5 data-aria-level=1 Shall assign user accounts to appropriate groups and permissions. span style=margin: 0px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_EmbeddedFont, sans-serif; data-ccp-props=134233117:true,134233118:true,201341983:0,335559739:160,335559740:240

li style=margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; data-leveltext= data-font=Symbol data-listid=1 data-list-defn-props=335552541:1,335559684:-2,335559685:720,335559991:360,469769226:Symbol,469769242:[8226],469777803:left,469777804:,469777815:multilevel aria-setsize=-1 data-aria-posinset=1 data-aria-level=1 Shall build exchange mailboxes. span style=margin: 0px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_EmbeddedFont, sans-serif; data-ccp-props=134233117:true,134233118:true,201341983:0,335559739:160,335559740:240 li style=margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; data-leveltext= data-font=Symbol data-listid=1 data-list-defn-props=335552541:1,335559684:-2,335559685:720,335559991:360,469769226:Symbol,469769242:[8226],469777803:left,469777804:,469777815:multilevel aria-setsize=-1 data-aria-posinset=2 data-aria-level=1 Shall troubleshoot user email issues. span style=margin: 0px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_EmbeddedFont, sans-serif; data-ccp-props=134233117:true,134233118:true,201341983:0,335559739:160,335559740:240 li style=margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; data-leveltext= data-font=Symbol data-listid=1 data-list-defn-props=335552541:1,335559684:-2,335559685:720,335559991:360,469769226:Symbol,469769242:[8226],469777803:left,469777804:,469777815:multilevel aria-setsize=-1 data-aria-posinset=3 data-aria-level=1 Shall troubleshoot printers and map shared printers. span style=margin: 0px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_EmbeddedFont, sans-serif; data-ccp-props=134233117:true,134233118:true,201341983:0,335559739:160,335559740:240 li style=margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; data-leveltext= data-font=Symbol data-listid=1 data-list-defn-props=335552541:1,335559684:-2,335559685:720,335559991:360,469769226:Symbol,469769242:[8226],469777803:left,469777804:,469777815:multilevel aria-setsize=-1 data-aria-posinset=4 data-aria-level=1 Shall document trouble calls and computer/network actions for reporting purposes.

li style=margin: 0px 0px 0px 24px; padding: 0px; font-size: 12pt; font-family: Times New Roman, Times New Roman_MSFontService, serif; data-leveltext= data-font=Symbol data-listid=2 data-list-defn-props=335552541:1,335559684:-2,335559685:720,335559991:360,469769226:Symbol,469769242:[8226],469777803:left,469777804:,469777815:multilevel aria-setsize=-1 data-aria-posinset=1 data-aria-level=1 Shall have seven (7) years of experience with IT systems span style=margin: 0px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_EmbeddedFont, sans-serif; data-ccp-props=134233117:true,134233118:true,201341983:0,335559739:160,335559740:240 li style=margin: 0px 0px 0px 24px; padding: 0px; font-size: 12pt; font-family: Times New Roman, Times New Roman_MSFontService, serif; data-leveltext= data-font=Symbol data-listid=2 data-list-defn-props=335552541:1,335559684:-2,335559685:720,335559991:360,469769226:Symbol,469769242:[8226],469777803:left,469777804:,469777815:multilevel aria-setsize=-1 data-aria-posinset=2 data-aria-level=1 Shall have minimum of four (4) years in IT customer support and shall have two (2) years experience in a military environment. span style=margin: 0px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_EmbeddedFont, sans-serif; data-ccp-props=134233117:true,134233118:true,201341983:0,335559739:160,335559740:240 li style=margin: 0px 0px 0px 24px; padding: 0px; font-size: 12pt; font-family: Times New Roman, Times New Roman_MSFontService, serif; data-leveltext= data-font=Symbol data-listid=2 data-list-defn-props=335552541:1,335559684:-2,335559685:720,335559991:360,469769226:Symbol,469769242:[8226],469777803:left,469777804:,469777815:multilevel aria-setsize=-1 data-aria-posinset=3 data-aria-level=1 Shall have one (1) of the following required certifications: A+ CE, CCNA-Security, CND, Network+ CE, SSCP span style=margin: 0px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_EmbeddedFont, sans-serif; data-ccp-props=134233117:true,134233118:true,201341983:0,335559739:160,335559740:240

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About Company

The King Faisal Specialist Hospital and Research Centre (Arabic: مستشفى الملك فيصل التخصصي ومركز الأبحاث) (KFSH&RC) is tertiary referral hospital in Riyadh, the capital city of Saudi Arabia.