Call Center Representative

Job Description

Responsibilities:

• Answering incoming calls promptly and professionally.
• Responding to customer inquiries, concerns, and complaints via phone, email, or chat.
• Providing accurate information about services and company policies to customers.
• Resolving customer issues and escalating complex problems to the appropriate department.
• Documenting all customer interactions and maintaining accurate records in the CRM system.
• Following up with customers to ensure satisfaction and resolve any outstanding issues.
• Collaborating with team members and other departments to improve overall customer experience.
• Adhering to company policies, procedures, and quality standards at all times.
• Meeting or exceeding performance targets, including call handling time and customer satisfaction.

• Previous experience in customer service or call center environment preferred.
• Excellent verbal and written communication skills.
• Strong active listening skills and ability to empathize with customers.
• Ability to remain calm and professional under pressure.
• Proficiency in basic computer applications and familiarity with CRM systems.
• Ability to multitask and prioritize tasks effectively.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Positive attitude and willingness to learn and adapt in a dynamic environment.

Keyskills :
customer service Active Listening Prioritization Flexibility Computer Applications Multitasking Positive Attitude communication Crm Systems

About Company

INSPIRE | EXHILARATE | DELIGHT For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear. Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®. To keep the innovation journey going, the Group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Womens Empowerment Principles.