Kharj Road, Industrial Area, Riyadh , Saudi Arabia
Education
Not Mentioned
Salary
Not Mentioned
Industry
Jewelry & Gold
Functional Area
Not Mentioned
Job Description
Reporting to the CRM supervisor, the Customers Service agent is responsible for managing the customer relationship management (CRM) system on a day-to-day basis.
Interacts with customers through all CRM channels including phone, email, live chat, social media, whats app or in-person to provide information about products and services, take orders, or document and solve complaints
Coordinates questions and issues with the appropriate department personnel
Maintains records of customer interactions and transactions
Handles customer complaints, solves and escalates when necessary
Identifies and assesses customers? needs to achieve satisfaction
Supports in issuing monthly CRM report
Confirms cancels and follow up on sales orders done online and Generates sales leads that develop into new customers
Generate interest in new products or services and connect customers with salespeople when required
Foster and maintain relationships with customers to improve our retention rate
Maintain updated knowledge of all company products and services in order to provide adequate education to customers
Update FAQ section by the frequently asked questions by customers
Meet personal/customer service team sales targets and call handling quotas
Provides administrative assistance as needed
Performs other duties as assigned
Qualifications:
At least 6 months of experience in a call center, customer service or support is a Must.
Good command of the English language
MSOfficeapplications (MSOutlook, Excel, word,..) is required.
Working Days: from Sunday to Thursday (Friday & Saturday off)
