Receptionist - Mövenpick Resort & Residences Aqaba

Job Description

 Reception Agent First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.What is in it for you: 

• To be the main communication point of the hotel by providing and coordinating a satisfactory rapidResponse to all guest requests, enquiries and needs, as well as assigning work orders to appropriatePersonnel. To identify and anticipate guest needs by ensuring complete guest satisfaction. GSAs willBe in communication with Front Office, Reservations, Housekeeping, Engineering, and all otherDepartments.
• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21What you will be doing:
• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guests stay through up-sellingYour experience and skills include:
• Service focused personality is essential; experience is an asset
• Prior experience working with Opera or a related system
• Fluency in English; additional languages are a plusYour team and working environment:
•  Answers all calls within maximum 5 rings, using the guest surname throughout theconversation.2. Inputs all guest, Engineering, Housekeeping, etc. requests promptly and accurately into therapid response software.3. Monitors all calls that are on queue and answers appropriately.4. Dispatch work orders to the appropriate department and staff and ensures the assigned workorders are completed in accepted standard time and according to priority.5. Notify guests or internal staff of any delays in performing work orders in accepted standardtime and calls back guests to ensure guest satisfaction within accepted time frame.6. Continually checks on the dispatched work orders that have not been completed.7. Handle all guest wake-up calls.8. Log all guest complaints into PMS guest history for future reference, tracks trends in servicedeficiencies and reports them to senior management.9. Forwards late check-in and check-out requests to Front office.10. Knows how to handle the Housekeeping requests and deliveries.11. Knows the basics about what guests might request regarding Engineering requirements.12. Handles guest calls for the pick-up and delivery of laundry, pressing, mending and drycleaning.13. Knows how to handle guests complaints and reports / logs them for senior management.14. Has knowledge of all in-house groups and banquet events current and future.15. Knows restaurants operating hours and specials / promotions within the operation as well asOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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