Fulfils working duty according the respective job description
? Provides personalised service within the limits of the established job specifications
? Is aware of the daily hotel activities and has product knowledge of all the hotel facilities
? Good ? Respects house rules and the culture of the host country
? Maintains an excellent team spirit and relationship with all associates, regardless of department or levels
? Shares knowledge and revenant information that can help improving guest handling and service standards
General Responsibilities:
1. To report to work within the requested time, prior to the commencement of duty, well groomed and dressed to the uniform standard.
2. To demonstrate pride in the workplace with a high level of commitment
. 3. To treat all guests and colleagues in a polite and courteous manner at all times. To give your full cooperation to all guests, and assist in a prompt, caring and helpful manner.
4. To anticipate employee?s needs wherever possible and react to these to enhance employee satisfaction
. 5. To promote a helpful and professional image to the internal and external guest
6. To ascertain a high degree of employee?s satisfaction (to receive zero complaints about your department).
7. To be aware of the hotel management, their office location, role and availability.
8. To comply with the hotels legal requirements for fire, bomb threats and Health & Safety.
9. To attend all training sessions as required.
10. To keep your work areas clean and tidy at all times.
11. To maintain professional confidentiality and never disclose any confidential pertaining to the Company.
12. To carry out any reasonable duties as requested by a senior manager.
13. To ensure that the ?Welcome Charter? and ?Product Standards? are followed as trained
Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor?s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
