Housekeeping Superviosr

Job Description

Fairmont Amman is offering a career opportunity for a Housekeeping SupervisorYou are at the heart of the hotel! As a Housekeeping Supervisor, you will take ownership of guest rooms and public areas, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide
• Be part of a high performing team who supports and inspires each other to be your best self every day
• Ability to make a difference through our Corporate Social Responsibility activities.
• Career development opportunities with national and international promotion opportunities. The sky is your limit.

What you will be doing?

• Maintains a presence as requested at hotel / department meetings and committees
• Complies at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations
• Handle guest concerns and react quickly, logging and notifying proper areas to service them
• Actively participate in daily briefing, daily warm up and department meetings
• Ensures Room Attendants are informed daily about VIPs, extras ? priority in their section
• Ensures checkout rooms are returned in a timely manner
• Verifies rooms with Privacy Please indicators and co-ordinate make up with Room Attendants
• Assists with and lead Room Attendant, Turndown Attendant, and House Attendant with daily duties
• Train and coach colleagues on expected standards of service
• Conducts daily inspections of guestrooms and floors
• Be knowledgeable on all current guest services and events in the hotel
• Inspects show rooms, guestrooms, guest elevator foyers, storage and supply rooms, and Room Attendants carts and closets to ensure the quality of work of the Housekeeping team
• Notify Room Attendant/House Attendant of any deficiencies found, and return to correct when applicable. Re-inspect corrected room.
• Physically check discrepant rooms to ascertain status. Confirm status of all rooms at end of day.
• Reports any damage, special cleaning, change of soft furnishings etc to Royal Service on any issues in all areas of the hotel
• Confirm that all daily duties are completed to standard by: Room Attendants and House Attendant
• Must be able to perform all Room Attendant and House Attendant duties
• Work with all Housekeeping staff to maintain and improve guest service scores
• Ensures all guestrooms have proper furniture; fixtures and amenities and that all set standards for placement are being followed
• Ensures all Lost and Found items are sent to Royal Service
• Ensures any Health/Safety matters are reported and followed up
• To conduct proper handover with each day Floor Supervisor to keep seamless

Your experience and skills include:

• Good level of English and local language (verbal & written) essential
• Minimum 1 years? experience in a supervisory capacity in a hotel Housekeeping environment
• Proven training skills
• Must be proactive with a meticulous eye for detail
• Strong organizational, supervisory and communication skills
• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must work well in stressful, high-pressure situations
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guest
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision

Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor?s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality.

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