Job Title Guest Relation AgentWhat is in it for you:
Responsible for ongoing communication of pertinence using the logbook provided to other shifts.
Responsible for ensuring that clear and constant communication lines are kept with all staff, other area and Departments.
To ensure that all guest enquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP?s and return guests, and that you are aware of any special requests so that they may be acted accordingly.
To ensure that you are completely aware of the complete range of services and facilities that the hotel provides to its guests and visitors.
To ensure you have a complete and thorough knowledge of the outlets of the hotel, their operating hours and the scope of services that they provide.
To ensure that Guest Relations Desk is not left unattended at anytime whilst on duty.
To be completely aware of the Fire and Emergency Procedures of the hotel and your responsibilities in an emergency.
To acquire, through training provided, a complete knowledge of all policies and policies as set down by the hotel that relate specifically to the Guest Relations.
To ensure at all times that personal presentation is immaculate and your uniform or work clothes are in line with relevant Guest Relations and Hotel uniform and clothing codes.
To ensure that you as an Assistant Manager-Guest Relations at the hotel have a comprehensive knowledge of town and what is happening within the city at all times, and to ensure that all guest enquiries are met with prompt, informative yet friendly solution.
To maintain and be aware of the importance of guest recognition.
Responsible for adhering to the rules and regulations of the hotel as set down in the Staff Handbook.
Work Experience
Prior relevant experience of 1 - 2 years.
Ability to drive change and look for operational efficiencies across the network
Exceptional management and Motivational skills.
Able to work under pressure and meet deadlines
Strong leader with the ability to guide, coach, motivate and exhibition.
Benefits
Opportunity to develop Career.
A Bienvenue card-offering a special staff rate at our hotels.
Be part of global community in hospitality industry.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
