CMR and Logistics Officer

Job Description

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.We work in two ways ? directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.These connections lead to an understanding of each others strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.Role PurposeThe purpose of this role is to support the safe handling in accordance to compliance standards, of confidential materials during the multiple exchanges in country. This includes movement and activities related to the primary storage area known as the Confidential Materials Room (CMR).The job sits in the Examinations Services team in Jordan which consists of 25 staff members. He/she should be working very closely with the whole exam team to ensure an efficient implementation of the British Council exams in Jordan. Excellent customer and client service and effective and secure exams delivery are essential to continued growth of the business.Main Accountabilities:Handling Sensitive Materials

• Ensure proper script receipt tracking, packing and return or scanning, store and shredding
• Support tasks to reconcile exam materials and papers received are as per plan, and escalate any discrepancies
• Undertake sorting and packing of exam materials for designated test venues

Service Delivery

• Support the functions of confidential materials handling and the Confidential Materials Room (CMR) to ensure British Council standards are met in set up and day to day operations
• Undertake handling of suitcases and storage materials for distribution ordering and budget management
• Support planning for Test Day resources ordering, quality, distribution and management (e.g. process guides, stationery, branding/signage/ technical equipment ? speaking test/hand scanners)
• Ensure the proper procedures and documentation is adhered to when handing over to courier
• Provide timely escalation of issues, enabling the adaptation of work plans where necessary
• Support continuous improvement in efficiency/cost effectiveness/quality of service delivery/systems in the team
• Plan and prioritise own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon.
• Responsible for ensuring On-Screen Marking of exam scripts for IELTS
• Undertake dispatch and delivery of exam papers to UK awarding bodies as per exam board deadlines and quality standards

Customers/Relationship and Stakeholders

• Carry out instructions and requests from Director Exams, Country Exams Manager and Operations Managers efficiently and effectively
• Ensure maintaining close follow up and adequate implementation of received updates, guidance or requests by the Business Assurance Team and the Examining Boards
• Support courier SLA/performance standards

Risk and Compliance

• Ensure adherence to CMR standards and management as set forth and carry out frequent random checks to proactively prevent issues from arising
• Provide support and reporting for audits and performance reviews
• Follow agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times
• Create awareness within the country team on the importance of maintaining the standards around CMR and distribution of exam related materials, provide feedback if behavioural gaps are observed
• Undertake spot checks of test day procedures, according to the need and in agreement with Exams Operation Manager
• Undertake several QCA reviews on behalf of operations, and reporting to the Operation Managers to identify risk potentials

About You (essential requirements for the role):

• University Degree or equivalent experience
• Arabic language fluency and ability to draft technical correspondence and reports in Arabic for communication with local authorities and external partners
• English Language at Proficiency Level; minimum of B2 level English
• Experience in identifying and minimizing risk
• Experience in compliance environment
• Organised with exceptional administration, logistics skills and sharp eye for details
• Track record of working in a tightly controlled process driven environment
• Outstanding communication and negotiation skills
• Excellent organizational and leadership ability
• Analytical mind and Problem-solving aptitude
• Exhibit strong business acumen
• A strategic thinker.

Desirable requirements for the role

• Bachelors degree in business or a related field.

Further Information

• Role: CMR and Logistics Office
• Number of positions: 1
• Pay Band: 4H
• Location: Jordan
• Contract type: Fixed term local contract as per labour law.
• Closing date: 9th October 2022 (23:59 Gulf Standard Time)
• Other: This role is open to candidates who are having right to work in located in Jordan

*Please note that all applications should be submitted only in English.*It is advisable to apply in advance to avoid any technical issues at the last momentA connected and trusted UK in a more connected and trusted world.Equality , Diversity, and Inclusion(EDI) StatementThe British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.The British Council iscommitted to safeguarding children, young people and adults who we work with.We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council?s Safeguarding policies for Adults and Children.If you have any problems with your application please email askhr@britishcouncil.orgPlease note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ?ASK HR? email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

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