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Assistant Operations Manager

1.00 to 3.00 Years   Jordan   11 Jan, 2023
Padel Arena
1 Jobs Openings
Job LocationJordan
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryFacilities & Property Management; Marketing; Business Support Services
Functional AreaNot Mentioned

Job Description

Assistant Operations ManagerRole DetailsRoleDetailsRole nameAssistant Operations ManagerReports toOperations ManagerDirect reportn/aResponsibilitiesResponsibilitiesDetails & tasksBookings management and recording

  • Support in handling all bookings, modifications and cancellations according to the club?s policies and procedures
  • Provide support to the operations manager in the day to day running of the facility
  • Responsible for operating all bookings channels, including mobile phone, WhatsApp, Instagram, PA application and any other channel
  • Diligently record booking and players data in a timely and structured manner
Reception & players support
  • Maintain presence at the reception, greeting incoming visitors and assisting them throughout the journey
  • Proactively support players at the club, and assist them before, during and after gameplay
Tournament and classes preparation and support
  • After agreement with management, lead on preparation of tournaments per the agreed format
  • Assist in preparation of tournaments, reaching out to players, fulfilling tournament sign ups, and making sure the tournament runs as planned
  • Support in organizing bookings with the coaches and setting up classes
Shop & Sales
  • Manage all sales in the shop during shift, while maintaining sufficient knowledge around the display merchandise
  • Record sales in a timely and agreed manner per the provided sheets
  • Provide any helpful insights on customer behavior, such as information on items of high demand or certain price sensitivity issues
Facility management and supervision
  • Treat this facility as your home, ensuring the facility is clean and neat at all times
  • Monitoring schedules and attendance of all service providers, including the cleaners, gardener, maintenance teams
  • Ensure availability of toiletries and detergents, and notify Operations Manager when orders for procurement is needed
Social Media Support
  • Support in creating content to be uploaded on Instagram on a daily basis
  • Liaise with the marketing team to add captions and provide the required videography and photography
Club & Sport Promotion
  • Be an advocate of the sport and the club inside and outside working hours
  • Treat players and visitors with utmost respect and provide the needed support

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