| Job Location | Jeddah, Riyadh - Saudi Arabia |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | Office Automation / Office Equipment / Office Supplies / Stationery |
| Functional Area | Not Mentioned |
Job PurposeService Engineer is responsible for the installation, inspection, repair, and Preventive maintenance, troubleshooting of office Imaging products at the customer site.Job Responsibilities? Provide supervisory and technical support to customers regarding technical problems and ensure the Optimum Customer Satisfaction. ? Maintain a professional appearance and manner at all times, consistent with client and GCG-OI expectations. ? Attend the Service Calls within committed Response Time.? Ensure that follow-up work requirements are referred back to the appropriate IT Administrators, Machine In-charge & Operators to enable necessary action and recommendations to customers? Maintain Good Rapport with the IT Administrators, Machine In-charge & Operators.? Write technical reports, recording any customer complaints and forwarding to the responsible department.? Keep the machines up-to-date and provide training to customers when required during Installation of new equipment. Upgrade in time the Firm wares and modification kits as and when advised by Manufacturer.? Ordering of spare parts when required and Follow up on the Pending Calls for Spares.? Focus on making a reasonable Estimation on non-contractual machines; and strive for Cost Savings on Contractual machines.? Seek for opportunities for Consumable Sales and Contract Conversions and provide the Leads to Service Manager.? Advise the Customer on Trade-in of their old equipment with a new one and submit the Equipment sales need to the Service Manager.Job Requirements? Minimum- A graduate degree in electronics engineering discipline. MBA is a plus or diploma in IT? At least 3+ years of experience in the Office Automation industry? Networking Skills, Configuration Skills? Technical Diagnostic skills? MS office, PLC Programming? A proven, successful track record? Advanced IT skills? Develop and sustain strong customer relationships? You also need to possess exceptional communication skills with the ability to work in a multi-cultural environment.
Keyskills :
installation inspection repair Troubleshooting Maintenance
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