Senior Last Mile Manager SUPPLY CHAIN & LOGISTICS

Job Description

SUPPLY CHAIN & LOGISTICS JeddahSenior Last Mile ManagerWho we areWe are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.What youll be doingThe Senior Last Mile Manager leads the Logistics Last Mile team, ensuring smooth and effective deliveries of orders as needed and within delivery deadlines and quality and safety guidelines. Responsible for the planning and routing of all vehicles, the Sr Last Mile Manager ensures that all jobs are carried out to both the Customers and Companys standards and within a Safe Working Practice.Your Responsibilities:Manage & Organise High Focus on customer experience Partner with the brands to ensure a high forecast quality.Partner with the Ecom operations to continuously improve the customer experience.Plan, Organise and Control of Last Mile operations and the team.Collaborate with the customer care team to ensure high customer satisfaction Plan and route the orders for the product delivery to customers, in line with customer requirements Manage order deliveries & efficient loading of vehicles in line with company procedures.Priortise to attend any problems with deliveries, collections whilst delivery or when collection is taking place.Ensure all procedures are followed and adhered to throughout the entire Logistics operation.Focus on customer satisfaction and achieve above 98 per cent overall customer satisfaction rate Monitor accurate invoicing for services provided to the division by the Last Mile operation Control and monitor.Last Mile budget and spending in collaboration with Finance Arrange the collection of returns in line with company procedures Team Management.Interview, select, provide training for, motivate and assess the performance of the team members Take initiative for identifying areas of improvement and working with management to resolve problems that arise.Ensure delivery Captains are well trained and abide by the country?s traffic laws while undertaking deliveries Ensure loading of vehicles is as per HSE standards and manage the drivers and Logistics Distribution.Administrators to deliver maximum safety, efficiency and service levels Maintain professionalism throughout the operation while minimizing stock loss/damage Provide regular feedback to team members on their performances.Conducts annual performance appraisals and performance evaluation discussions Maintain leave schedule for employees.Have complete responsibility for all daily distribution management of domestic shipments, Resource planning, Route planning, Cost control and equipment utilization.Maintain, manage and improve relevant KPI measurements such as On-Time Delivery and Vehicle Utilization.Plan, organize and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements. Improve employee morale and monitor driver performance to improve productivity/ utilization and overall performance.Implement new projects and monitor the project?s success To work within, promote and identify improvements in company?s QHSE Management System.Immediately report any breach in procedures, company policy or security to supervisor or management Health & Safety and Environment.Ensure that department keeps a high standard of health and safety and environmental performance as per OHSAS 18001 and ISO 14001.What we can offer youWith us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits,Department Role Last Mile Manager Locations SUPPLY CHAIN & LOGISTICS JeddahSenior Last Mile ManagerPERSONAL DATA PROTECTION POLICYThis Personal Data Protection Policy details the CHALHOUB policy with regard to personal data provided on its websites and chalhoubgroupcareers.com (the ?Website?).CHALHOUB respects your concerns regarding the confidentiality of personal information and data provided by you. By providing your personal information and data, you consent to the use, analysis and, where applicable, disclosure of such information by us for purposes associated in particular with your requests for our newsletters, press releases and recruitment messages. Consequently, we encourage you to read this policy carefully. This Personal Data Protection Policy applies to all personal data provided by you on our Website.CHALHOUB may collect and process the following data about youInformation you give us.You may give us information about you by filling in forms on the Website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to receive our Newsletter or participate in discussion boards or other social media functions on the Website (this includes Facebook, Instagram, Pinterest, Twitter and Tumblr) and when you report a problem with our Website. The information you give us may include your name, address, e-mail address and phone number, personal description and photograph.Information CHALHOUB collects about you. With regard to each of your visits to the Website CHALHOUB may automatically collect the following information:technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the Website (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.CHALHOUB uses data held about you in the following ways:Information you give to us. CHALHOUB will use this information:to provide you with information about goods and services CHALHOUB offers;to notify you about changes to our service;to ensure that content from the Website is presented in the most effective manner for you and for your computer.Information CHALHOUB collects about you. CHALHOUB will use this information:to administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;to improve the Website to ensure that content is presented in the most effective manner;to allow you to participate in interactive features of our service;as part of our efforts to keep the Website safe and secure;to measure or understand the effec

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