IT Supervisor - Jeddah

2.00 to 5.00 Years Jeddah, Saudi Arabia 17 Nov, 2023

Job Location	Jeddah, Saudi Arabia
Education	Bachelor's degree / higher diploma
Salary	Not Mentioned
Industry	Utilities
Functional Area	Not Mentioned

Contributing to the Strategy and Management of the Digital Enabling Function��

Deploy the digital adoption and support policies, procedures and standards to govern and always guide proper digital adoption & support implementation�
Report solely to the ?Digital Adoption & Support Site Lead? / ?Digital Adoption & Support Country Head?�
Push the Digital Transformation agenda and the implementation of the new digital support organization within the respective site.�
Roll out specific Digital EF policies, standards, methods, tools, manuals, and guidelines�
Participate in the deployment of ISO certifications requirement including the information Security and Business Continuity Management.��

�Digital Adoption & Support unit objectives and budget�

Contribute to the preparation of the Adoption & Support departments budget in the plant/assigned location.�
Monitor the financial performance against the approved budget.�

�Digital Adoption & Support unit Organization and Management��

Participate in the internal and external audits (including government agencies) and implement all the observations in the respective Site.��
Prepare required technical reports on the performance of the Digital Adoption & Support department in the respective site.��
Contribute to the implementation of change initiatives, programs and projects�
Collaborate and work with the Adoption and Support teams for new / upcoming projects to ensure an adequate Digital infrastructure and systems are put in place as per Digital EF policies.�

�Adoption�

Implement and support ACWA Power IT SOP (Standard Operating Procedures) framework across ACWA Power systems within the respective site�
Implement and support ACWA Power Cybersecurity framework across ACWA Power systems within the respective site�
Deploy the architectures/platforms/apps at the respective site (operational and under construction) while complying with Country legislation.�
Maintain and monitor the network and data center to ensure proper functioning and timely upgradation/ repair.��
Manage all end users related systems, software, applications, licenses, and internet connections, while coordinating with vendors regarding renewals, upgrades, support and maintenance agreements, etc.�
Coordinate with suppliers for warranty, repair/replacement of parts and pending work to ensure systems are always functional.�
Create and maintain the local Digital systems inventory database in the site��

�Support��

Provide first line of support on Infrastructure, Cybersecurity, Apps, Telecommunication and collaboration solutions within the respective site.�
Provide support to the digital operations team to maintain the core Infrastructure, Cybersecurity, Apps, Telecommunication and collaboration solutions at respective site.�
Provide all technical support during the installation, configuration and roll out phase.�
Provide computer help desk support in resolving PC, printer and network problems either directly or Remotely with end-users.�
Monitor and maintain computer systems and networks�
Responding in a timely manner to service issues and requests�
R

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