Fulfillment Center Supervisor

Job Description

Job summaryJob summaryAs a Supervisor, you?ll strive to plan beyond your own needs, ensuring the sufficient resourcing of your function. This will include identifying trainingneeds, staying on top of absence & performance management, as well as coaching and continuous monitoring of your department to engender agreater culture of productivity. Additionally, you will need to constructively critique your department as awhole: making you responsible for tracking, trending and reporting on departmental metrics and liaising with other departments to share leanings.Key job responsibilitiesSupervising day-to-day activities with responsibility for the overall safety, quality and performance and member experience of either Inbound or Outbound FC operations;Setting and clarifying departmental requirements and expectations while creating an environment of teamwork, collaboration and open communication;Understanding safety procedures, ensuring safe working practices and documenting accidents/incidents timely; Prioritizing appropriately meeting deadlines;Exhibiting professional behavior while coping well with ambiguity and change;Driving results and approaching obstacles proactively; Ensuring company policies are communicated and enforced consistently; Sourcing and nurturing ideas and rolling them into the creation of improvement plans;Taking proactive steps to ensure that best practices are shared across all departments, shifts and within the entire organization; Working closely with (HR, Facilities, Safety and IT) to build and securesupport and resources for projects and initiatives;Tracking production metrics and utilizing data to develop strategies for continuous improvement and reporting to management;Assisting with the establishment of long-term operational strategic plans; Mentoring, providing training and development to optimize performance,creating organizational depth and individual growth;Recognizing top performance, coaching and progressive discipline for poor performance;Proposing and implementing improvements in equipment and processing methods;Conducting time-card review daily and weekly to ensure pay accuracy; Performing other duties with flexibility as assigned, rotating to other shifts/departments and working extended hours and holidays as needed including an expectation to arrive at least 30 minutes early and remaining at least 30 minutes at end of shift to complete pass downs, reports and time-card reviews. You will be dedicated to, and take personal responsibility for, meeting and exceeding ambitious production goals, Demonstrable problem solving and analytical skills, Be Customer obsessed; always mindful of our key objective to provideexceptional service to our customers. An excellent verbal and written communicator, you?re able to handlemultiple, occasionally conflicting tasks in a fast-paced environment, Ready to Learn and Be Curious: you?re willing to train and learn newskills, You are a strong People Manager, able to Earn Trust. You will possessexperience in coaching and mentoring others to succeed, as well managing performance and employee engagement levels. Leadership/supervisory experience in developing teams of 20+ within in a FC/DC or manufacturing environment; Verbal and written communication that is clear, concise and polished. Bachelor?s degree; You Deliver Results, are able to handle both long and short-term multipletasks, and demonstrate Bias for Action while working in a fast paced,occasionally ambiguous environment with conflicting priorities andrequests, You demonstrate keen attention to detail, initiative and proactivity, andinsist upon the Highest Standards at all times. Comfortable challenging thestatus quo, you are always looking for ways to continuously improve andoptimize processes. You?re flexible ? willing and able to work flexible schedules/shifts outside of your regular shift pattern, including nights and weekends, to support the needs of our Customers. No task is too small or menial ? you roll up your sleeves to get the job done.

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