Front Office Manager (Saudi National)

Job Description

EMPLOYEE RELATIONS- Fosters and develops effective employee relations within department, and throughout the hotel- Utilises effective internal communication, including weekly meetings with Service- Managers to ensure optimum team work and productivity- Conducts monthly departmental meetings with all Front Office staff present- Looks for ways to motivate and challenge employeesHEALTH AND SAFETY- Ensures that all potential and real hazards are reported and reduced immediately- Fully understands the hotels fire, emergency, and bomb procedures- Ensures that emergency procedures are practised and enforced to provide for the security and safety of guests and employees FOM 4- Ensures that all employees within own department work in a safe manner that does not harm or injure self or others- Stimulates and encourages a general awareness of health and safety in tasks and activities managed within the department- Ensures the safety of the people and property within the premises by applying hotel regulations, and adhering to existing laws and regulations- Anticipates possible and probable hazards and conditions and either corrects them or take action to prevent them from happening- Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct of hotel employees is maintained by all employees in the departmentMISCELLANEOUS- Maintains statistics on rooms and reservations, customer arrivals and departures, average occupancy rates and related information- Prepares proper follow-up and /or forecasts to aid in management decision making- Prepares departmental budget and business plan; assures deportment operates within approved budget- Analyses deviation to budget, and takes action when required- Attends meetings and training required by Rooms Division Manager- Assists colleagues to perform similar or related jobs when necessary- Ensures guest satisfaction by attending to their requests and inquires courteously and efficiently- Accepts flexible work schedule necessary for uninterrupted service to hotel guests and stakeholders- Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to appropriate person within the hotel- Continuously seeks to endeavor and improve the departments efficient operation, and knowledge of own job function- Is well updated on, and possesses solid knowledge of the following:- Hotel fire, bomb and emergency procedures- Hotel health and safety policies and procedures- Hotel facilities and nearby sights of interest and importance (i.e. hospitals, stations, tourist sights)- Hotel standards of operation and departmental procedures- Current licensing relating to own department and to the hotel- Accepted methods of payment by the hotel- Short and long term hotel as well as corporate marketing and promotional programs- Corporate clients and clients generating high business volume- Union agreements

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About Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making Feel Welcome resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.