Front Office Manager

Job Description

A 5-star hotel near Jeddah business districtA vibrant 5-star hotel in Jeddah for business, dining and relaxation. Upscale business and leisure amenities await at the Crowne Plaza? Jeddah hotel, a half-hour drive from King Abdulaziz International Airport. Step into the hotel and glimpse a reflection of the city?s Bedouin past as the lobby?s Arabesque wooden arches harmonies with the coolness of the glass fa?ade and floor. We are next to the diplomatic and financial districts steel and glass towers, and nearby, the city?s sculpture-lined Corniche curves alongside the glimmering Red Sea - perfect for an evening stroll. If you?re organizing a conference, our Crowne Meetings Manager is at your service to ensure a successful experience. Nine light-filled meeting spaces can be customized to your requirements, and our Business Center is open all day. It?s easy to stay connected with complimentary Wi-Fi. For an informal gathering, you can assemble on the comfy sofas in Mashrabia Caf?, our inviting lobby lounge. From the freshest seafood, the Red Sea offers, to prime steaks grilled to perfection, there?s a dining option to suit your needs. Work up an appetite with some laps of the outdoor pool, burn some calories in the modern Fitness Center or simply gather your thoughts in the sauna. Explore the souks and winding streets of the Old City, just a 10-minute drive, and watch the sunset behind King Fahad?s Fountain.Key Responsibilities ? Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition ? Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue ? Monitor Front Office, and particularly Guest Relations personnel, to ensure priority members known repeat guests and other VIPs receive special attention and recognition ? Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program ? Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained ? Schedule and regularly conducts routine inspections of areas under his/her control ? Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out ? Know system recovery procedures ? Interpret computer reports ? Compile statistics for front office and provide reports relating to that area ? Continually check the accuracy of room count ? Approve upgrades and special amenities ? Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees ? Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information ? Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information ? Maintain all procedures and adheres to them within the IHG guidelines; in particular with emphasis on hotel credit policy. Customer Service ? Demonstrate service attributes in accordance with industry expectations and company standards including: ? Being attentive to Guests ? Accurately and promptly fulfilling Guests requests ? Anticipate Guests needs ? Maintain a high level of knowledge which affects the Guest experience ? Demonstrating a ?service? attitude ? Taking appropriate action to resolve guest complaints ? Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers ? Review and update existing standards to ensure competitiveness Financial Responsibilities ? Prepare, manage and achieve the department?s budget. Duties include: ? Prepare and manage a cost effective budget with measurable targets for department within the financial parameters set down by the hotel budget ? Effectively monitor and analyse variations from the budget ? Develop systems that measure the cost effectiveness of the department ? Develop procedures that track, report on, and control the running costs of the department Business Planning ? Contribute to the overall strategic plan of the business and help compile the annual hotel business plan ? Keep abreast of trends in your area and implement best practice initiatives ? Develop a competitive business plan for your operational area and communicate this to your operational colleagues and staff People Management ? Work within the company?s Human Resource Management System to ensure the departmental performance of staff is productive. Duties include: ? Plan for future staffing needs ? Recruit in line with company guidelines ? Prepare detailed orientation programmes for new staff ? Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversee their implementation ? Ensure training needs analysis of your departmental staff is carried out and training programmes are designed and implemented to meet needs ? Deliver training ? Actively work at developing your direct reports and identify high potentials ? Maintain training records for all direct reports and ensure they do the same for their staff ?? Monitor Front Office, and particularly Guest Relations personnel, to ensure priority members known repeat guests and other VIPs receive special attention and recognition ? Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program ? Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained ? Schedule and regularly conducts routine inspections of areas under his/her control ? Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out ? Know system recovery procedures ? Interpret computer reports ? Compile statistics for front office and provide reports relating to that area ? Continually check the accuracy of room count ? Approve upgrades and special amenities ? Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees ? Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information ? Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information ? Maintain all procedures and adheres to them within the IHG guidelines; in particular with emphasis on hotel credit policy.

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