Floor Supervisor

Job Description

PRIMARY OBJECTIVE OF POSITIONAssists the Executive Housekeeper in obtaining the highest quality of cleanliness in the hotel, and to provide efficient, prompt, courteous, trouble free and proactive service to customers; hence maximising guest satisfaction. All work will be in line with departmental guidelines, the departmental business plan, and guidelines and service concepts.TASKS, DUTIES AND RESPONSIBILITIESOBTAIN HIGHEST QUALITY OF CLEANLINESS AND SERVICEPrepares schedules as requested, and in accordance with forecasted occupancyKeeps self updated on available rooms, including maintenance and early/late checkins and check-outs; communicates information to Room AttendantsSupervises the daily activities of the housekeeping staffConducts daily and random inspections of the guest rooms, and other housekeeping areas as requested by the Executive HousekeeperInforms Executive Housekeeper about accurate room statusHelps and checks that Room Attendants maintain furnishing, facilities and equipment in the cleanest possible condition, and ensures that repair and maintenance is executed when needed.Brings all needs for repair to the attention of the Executive HousekeeperPurchases approved, cost effective chemicals and other operating supplies as requiredAttests requisition orders for housekeeping equipment and suppliesHandles the daily inventory keeping and disbursement for all linen, uniforms, cleaning supplies, guest rooms and rest rooms supplies, laundry supplies, and housekeeping related machinery and equipment.Supervises all rotational and special cleaning programmesHandles ?Lost and Found? on a daily basisChecks ?in house? or ?stay over? roomsFills out maintenance orders as neededChecks linen closets and carts for cleanliness and suppliesHelps the Executive Housekeeper keeping track of uniforms for employeesChecks, equips and stocks VIP rooms according to instructionKnows all housekeeping procedures to be a resource when neededConfers closely with the Executive Housekeeper, and takes every opportunity to become familiar with all aspects of the position in order to fill in where neededIs aware of departmental costs; takes action to control labour, amenities and supply costsKeeps Executive Housekeeper aware and updatedLAWS, REGULATIONS AND POLICIESFollows and helps employees to follow all applicable laws with regards to health, safety, and security of employees and guestsAssists Executive Housekeeper to achieve highest level of guest satisfaction due to knowledgeable, capable employeesEMPLOYEE RELATIONSIs a good example of open and straight forward communication within department and with other departmentsAttends daily meetings, and keeps absentees informed to ensure optimum information flow, team work and productivityMotivates and challenges employeesHEALTH AND SAFETYEnsures that all potential and real hazards are reported and reduced immediatelyTrains employees to protect themselves against chemicals, and be aware of harmful chemical used in departmentIs proficient with the hotel?s fire, emergency, and bomb proceduresSupervises employees to work in a safe mannerStimulates and encourages a general awareness of health and safetyLooks for possible and probable hazards and conditions and brings them to the attention of the Executive HousekeeperHelps employees to keep the highest standards of personal hygiene, dress, uniform,appearance, body language and conductMISCELLANEOUSAttends meetings and training requested by the Executive HousekeeperAttends to guest needs and requests courteously and efficientlyAccepts flexible work schedule necessary for uninterrupted service to hotel guests and the hotel?s stakeholdersMaintains own working area, materials and company property clean, tidy and in good shape; reports defective materials and equipment to Executive HousekeeperContinuously seeks to endeavour and improve the efficient operation of the department, and knowledge of own job function

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