Floor Supervisor

Job Description

PRIMARY OBJECTIVE OF POSITIONAssists the Executive Housekeeper in obtaining the highest quality of cleanliness in thehotel, and to provide efficient, prompt, courteous, trouble free and proactive service tocustomers; hence maximising guest satisfaction. All work will be in line withdepartmental guidelines, the departmental business plan, and Radisson SAS corporateguidelines and service concepts.TASKS, DUTIES AND RESPONSIBILITIESOBTAIN HIGHEST QUALITY OF CLEANLINESS AND SERVICEPrepares schedules as requested, and in accordance with forecasted occupancyKeeps self updated on available rooms, including maintenance and early/late checkinsand check-outs; communicates information to Room AttendantsSupervises the daily activities of the housekeeping staffConducts daily and random inspections of the guest rooms, and otherhousekeeping areas as requested by the Executive HousekeeperInforms Executive Housekeeper about accurate room statusHelps and checks that Room Attendants maintain furnishing, facilities and equipmentin the cleanest possible condition, and ensures that repair and maintenance isexecuted when neededBrings all needs for repair to the attention of the Executive HousekeeperPurchases approved, cost effective chemicals and other operating supplies asrequiredAttests requisition orders for housekeeping equipment and suppliesHandles the daily inventory keeping and disbursement for all linen, uniforms,cleaning supplies, guest rooms and rest rooms supplies, laundry supplies, andhousekeeping related machinery and equipmentSupervises all rotational and special cleaning programmesFloor Supervisor 2Handles ?Lost and Found? on a daily basisChecks ?in house? or ?stay over? roomsFills out maintenance orders as neededChecks linen closets and carts for cleanliness and suppliesHelps the Executive Housekeeper keeping track of uniforms for employeesChecks, equips and stocks VIP rooms according to instructionKnows all housekeeping procedures to be a resource when neededConfers closely with the Executive Housekeeper, and takes every opportunity tobecome familiar with all aspects of the position in order to fill in where neededIs aware of departmental costs; takes action to control labour, amenities and supplycostsKeeps Executive Housekeeper aware and updatedLAWS, REGULATIONS AND POLICIESFollows and helps employees to follow all applicable laws with regards to health,safety, and security of employees and guestsAssists Executive Housekeeper to achieve highest level of guest satisfaction due toknowledgeable, capable employeesHUMAN RESOURCES MANAGEMENTStrives to reduce sick-leave and turnover within the departmentInforms employees on work related accidents within the departmentUtilises supervisory skills and motivation to maximise employee productivity andsatisfactionWorks closely with employees to keep service up to standards, gives feed-back,takes corrective action, and supports positive team workIdentifies training needs, and informs Executive HousekeeperInspires employees to provide Yes I Can! ServiceCarries out skills training as requested from the Executive Housekeeper, toconsistently maintain the hotel in the cleanest way possible, and to provide reliableserviceSeeks to supervise employees in the most effective, and honest way possibleIdentifies high potential employees, and informs Executive Housekeeper of themConducts the following Human Resources related tasks, with guidance from theExecutive Housekeeper:- Performance appraisals- Coaching- CounsellingEMPLOYEE RELATIONSIs a good example of open and straight forward communication within departmentand with other departmentsFloor Supervisor 3Attends daily meetings, and keeps absentees informed to ensure optimuminformation flow, team work and productivityMotivates and challenges employeesHEALTH AND SAFETYEnsures that all potential and real hazards are reported and reduced immediatelyTrains employees to protect themselves against chemicals, and be aware of harmfulchemical used in departmentIs proficient with the hotel?s fire, emergency, and bomb proceduresSupervises employees to work in a safe mannerStimulates and encourages a general awareness of health and safetyLooks for possible and probable hazards and conditions and brings them to theattention of the Executive HousekeeperHelps employees to keep the highest standards of personal hygiene, dress, uniform,appearance, body language and conductMISCELLANEOUSAttends meetings and training requested by the Executive HousekeeperAttends to guest needs and requests courteously and efficientlyAccepts flexible work schedule necessary for uninterrupted service to hotel guestsand the hotel?s stakeholdersMaintains own working area, materials and company property clean, tidy and ingood shape; reports defective materials and equipment to Executive HousekeeperContinuously seeks to endeavour and improve the efficient operation of thedepartment, and knowledge of own job functionIs well updated on, and possesses solid knowledge of the following:- Hotel fire, bomb and emergency procedures- Hotel health and safety policies and procedures- Hotel facilities and nearby sights of interest and importance (i.e. hospitals,stations, tourist sights)- Hotel standards of operation and departmental procedures- Current licensing relating to own department- Corporate clients and clients generating high business volume- Union agreements

Keyskills :