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Customer Service Representative

1.00 to 10.00 Years   Jeddah, Saudi Arabia   11 Aug, 2024
Initial Saudi Arabia Ltd.
1 Jobs Openings
Job LocationJeddah, Saudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryFacilities & Property Management
Functional AreaNot Mentioned

Job Description

Key Responsibilities:Client and Candidate Interaction:

  • Handle inbound and outbound calls, and emails, and respond to customers requests
  • Resolve inquiries, complaints, and issues.
  • Provide information about services, processes, and policies.
Service Coordination:
  • Schedule and coordinate appointments, interviews, and placements.
  • Assist clients in identifying manpower needs and offering solutions.
  • Maintain accurate records of interactions and transactions.
Problem Resolution:
  • Investigate and resolve service-related problems.
  • Follow up with clients to ensure satisfaction.
Administrative Support:
  • Update and maintain customer information in the database.
  • Prepare reports and documentation.
  • Work with other departments to ensure seamless service delivery.
Sales Process Management:
  • Manage the sales process from initial contact to closing.
  • Implement suggestions to enhance product offerings or services.
  • Collaborate with the sales team to develop strategies and tactics.
  • Set sales goals and objectives aligned with company targets.
  • Utilize all idle workers in the camps and make sure to achieve the requested target of utilization.
Education and Experience:
  • A high school diploma or equivalent; an associate?s degree or higher is preferred.
  • Previous customer service experience, preferably in a manpower or staffing company.

Keyskills :

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