Customer Service Officer - Nam

2.00 to 3.00 Years Jeddah, Saudi Arabia 18 Feb, 2024

Perform the assigned duties as per the set policies and procedures in order to achieve the department goals.
Resolve customer complaints by investigating problems and suggesting and implementing solutions.
Follow up with clients to make sure that all problems and issues are solved.
Follow up with clients to measure the degree of satisfaction for any services provided from the company.
Greet visitors and address their requirements.
Answer all the customers questions and explain any sales inquiries.
Enter all the customer information into the computer regularly.
Maintain the highest quality services for customers.
Interface with customers and sales representatives to handle both pre-sales and post-sales service functions.
Provide outstanding customer service to improve customer satisfaction and relationship.
Handle and resolve customer complaints/inquiries in a timely and accurate manner.
Contact customers regarding contract cancellations to determine causes and possible corrective actions.
Develop knowledge about each customer?s business model and requirements.
Maintain database of customer sales order and invoicing records.
Prepare reports, documents, and data sheets upon the request of managers.
Perform any other tasks related to the job assigned by the direct manager.

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