| Job Location | Jeddah, Saudi Arabia |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | Metro & Rail Passenger Transport |
| Functional Area | Not Mentioned |
Position: CONTACT CENTER & MARKETING MANAGER (RAILWAY PROJECT)Location: Jeddah, Saudi ArabiaRole Overview:We seek a seasoned professional to lead marketing and contact center operations for a high-profile transportation project. The role involves overseeing a 30-person contact center team, managing marketing campaigns, including social media, and establishing strategic partnerships to drive customer growth and revenue.Responsibilities:1. Strategy & Planning: Develop and execute the annual Marketing & Business Development Action Plan to increase ridership and revenue.2. Market Research: Oversee market research initiatives, working with external providers to understand customer needs.3. Relationship Building: Build partnerships with government and private entities to promote the service as a preferred travel option.4. Contact Center Leadership: Manage a 30-person team, ensuring efficient customer service and high satisfaction levels.5. Marketing & Social Media: Lead marketing and social media campaigns to expand customer base, aligning with broader brand strategies.6. Product & Offer Development: Create offers for targeted segments like educational institutions and corporate clients.
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