Claims Specialist

Job Description

Claims Specialist page is loadedClaims SpecialistClaims SpecialistlocationsJeddah, Saudi Arabia time typeVollzeit posted onGestern ausgeschrieben job requisition idR-40224Company Profile:Every Day, Around the World, People Reach for Unilever Products. Our Brands Are Trusted Everywhere And, By Listening to The People Who Buy Them, Weve Grown into One of The Worlds Most Successful Consumer Goods Companies. In Fact, 150 Million Times A Day, Someone Somewhere Chooses a Unilever Product. Look in Your Fridge, Or on The Bathroom Shelf, And You?re Bound to See One of Our Well-Known Brands. We Create, Market and Distribute the Products That People Choose to Feed Their Families and Keep Themselves and Their Homes Clean and Fresh. Our Corporate Strategy Aims to Double the Size of Our Business While Reducing Our Impact on The Environment By 2020. As A Result, In the Months and Years to Come, We Envisage Many Opportunities for Our Staff to Progress and Gain Vital Experience. It?s Never Been Such an Exciting Time to Join the Unilever Team.Job Scope:SPOC for activities related to solving and settling customer claims (trade & non-trade). It includes Claims Registration & Back-Up; Claims Research & Validation; Claims Approval; and Claims Resolution & SettlementRoles & Responsibilities* Follows up with CD team (CD KAMs and Channel heads) for collection of Customer claims* Engages with Customer teams for resolution of disputed items* Claim booking as per required granularity & details* Triger approval workflows as per claim status and follow-up if necessary* Trigger resolution workflows to corresponding parties, if resolution is not automated* Send customer resolution communication along necessary documentation* Accurate and timely claim investigation & settlement with Customers* Timely Customer reconciliation and reduction of open items in Customer accounts* Escalation (to Collections) of invalid claims, that translate into collectable amounts* Escalations to CD LT in case of delays in submission of claimsKPIs: * Disputed Promo claims as a % of total invoices* Open aged items related to Claims deduction in Customer accounts* Claims related losses discovered in following periods* Customer claims settlement period (within 45 days of activity)Key Competencies & Skills ? Standards of LeadershipRole requirements:* Customer focus* Negotiation & influencing skills* Team player* Time managementTechnology Skills:* Highradius collection and PEGA ClaimsStandards of Leadership:Purpose & Service Personal Mastery Agility Business Acumen Talent Catalyst Consumer Love Passion for High PerformanceInternal Post OnlyNOTE:Please apply online and addyour Talent Profile (updated Resume)& also upload your last 3yrs PDP reports if possible. Your application will be reviewed against our requirements, and we will be in touch to provide you with an update on the status of your application. By applying for this vacancy, you are confirming that you have made your Line Manager aware of your application and that you are at a point in your career with Unilever where it is appropriate for you to be applying for other positions. Should you require additional information, please contact Talent Partner Vielfalt ist Teil unserer Kultur! Wir arbeiten stets daran, dass Du Dich bei uns respektiert und sicher fhlst und jeden Tag Dein authentisches Selbst einbringen kannst - unabhngig von Geschlecht, Alter, Herkunft, krperlicher Einschrnkungen oder sexueller Orientierung. Wir sind fr Dich da, wenn Du aufgrund krperlicher Einschrnkungen Untersttzung whrend des Bewerbungsprozesses brauchst. Bewerbungsfotos sind bei uns nicht erforderlich.

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