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Channel Team Lead

1.00 to 10.00 Years   Jeddah, Saudi Arabia   30 Jul, 2022
Afaq Q Tech General Trading
1 Jobs Openings
Job LocationJeddah, Saudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Job summaryAmazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our MENA Variable Programs team.The Channel Team Lead (CTL) provides on-ground support to Ops team and Program Team with initiatives that require complex investigation and proactivity. With a mix of operational and program expertise the Channel Team Lead works with various stakeholders to support, monitor and drive resolution of operational call outs to minimize the overall business risk and maintaining the high Amazon quality bar. You should be able to dive deep, scrutinize details and foresee data implications. You must be flexible to work weekends and/or overnight shifts regularly and to travel to sites for launch, set up & monitor operations. The Channel Team Lead is a critical role in the Variable Program team organization as it serves as a liaison between internal and external stakeholders keeping in mind business objectives. Being organized, act promptly in notifying off-operational situation, problem solver, detailed oriented are part of your DNA.At the same time, you will be supporting the Program team who works on the back-end to gather insights and use them to enhance program lifecycle and ensure Amazon standards and Partners best experience.

  • Excellent written and verbal communication skills
  • Strong analytical and problem solving skills
  • 2+ years experience in investigations related to managing contacts, determining the root cause(s) for issues, and tracking progress of process initiatives
  • 1+ year of experience in Excel
  • Willingness to travel
  • Ability to multitask and manage multiple sites simultaneously with attention to detail
  • 1+ years of project management and process optimization within a creative and operations environment.
  • Bachelors degree, Engineering graduate preferable
  • Experience operating in a large multi-cultural, cross functional team
The Right Candidate? Has strong communication skills, demonstrates a great sense of ownership, leads by example in all areas of performance and has the ability to develop subject matter expertise in all operations processes. You will need to be able to work with data, motivate employees to achieve the best, but most importantly have the ability to keep the customer at the heart of every decision you make.

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