IT Operations Associate

Job Description

STANDARD MINIMUM QUALIFICATIONSEducation: Completion of secondary school education. A post-secondary certificate in the related functional area.Language: Fluency (level C) in English and Turkish languages.(Written and Spoken)Experience: Typically 6 years of relevant work experience, or a Bachelor?s Degree in the relevant functional area and 3 years of relevant work experienceResidency Status: Candidates are required to be Turkish nationals or to have a valid residency permit of at least 6 months in Turkey.ORGANIZATIONAL CONTEXTThese jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ). The job holder?reports to the?Head of the Area Office in Istanbul and technically reporting to the Senior IT Operations Associate in Ankara.At this level job holders are expected to demonstrate responsibility and initiative to respond independently to queries with only general guidance. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis. Job holders are expected to manage resources and coach and coordinate a team of support staff.JOB PURPOSETo coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services.?KEY ACCOUNTABILITIES (not all-inclusive)1. Carry out system and hardware maintenance tasks, such as running specialised network monitoring and system protection, to ensure technology is running effectively.2. Monitor technology reliability, identify user needs, analyse data and produce accurate reports in order to recommend IT solutions to support informative decision-making.3. Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff.4. Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.5. Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff.6. Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.7. Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.8. Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.9. Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.10. Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.11. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.12. Providing technical assistance to the UN sister agency in the shared premises.?

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