Operations Supervisor

Job Description

Deutsche Post DHL (DPDHL) is the logistics provider of the world with over 520,000 employees in more than 220 countries and territories. DHL Global Forwarding, Freight (DGFF) is the Groups air, ocean and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.Connecting People. Improving Lives. Currently we are looking for an Operations Supervisor - Basrah who will develop and administer customer operations plans and processes to deliver efficient logistics processes and results in the supply chain of a specific client using multimodal means of transportation and provide support to sales team in line with the business strategy and requirements, corporate guidelines and policies.If yes, please read on.Your task will be:

• Execute customer operations plans and processes to deliver efficient logistics processes
• Execute, manage and update orders received via the system including special and non-assigned orders
• Ensure flow of goods and information across a customer?s global supply chain and provide resolution for order/ delivery issues
• Support sales team and respond to operations related requests from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc.
• Undertake delivery of cartage tours, monitor and achieve tour profitability, service quality and timelines
• Promptly respond to customer enquiries, including conducting customer visits and understanding of customer requirements
• Track the available capacities and ensure optimum utilization as per the set objectives
• Resolve issues occurring in operational activities, report to management on events and exceptions, as necessary
• Ensure systems are updated with the latest information on product shortages, expected delivery dates, price changes, etc.
• Draft reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc. and evaluate efficiency of operational performance and delivery
• Interact with other logistics operations departments, customer service and warehouse team to ensure smooth operations
• Comply with operating standards and procedures to provide cost-effective, superior and efficient customer service
• Study and resolve issues in day-to-day customer operations and execute practices focusing on increasing effectiveness and efficiency
• Connect with and influence other specialist departments and 3rd parties e.g. external service providers
• May convince others to accept new concepts, practices, and approaches
• Build strong, trusting cross-functional relationships with DPDHL managers
• Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders
• Provide technical guidance to line managers and employees

Your profile should look like:

• Must have a Bachelor?s Degree or equivalent experience/qualification
• More than 4 years? experience directly related to the duties and responsibilities specified.
• Be able to work under pressure and be an achiever
• Must be self-motivated
• High level of attention to detail
• Achievement oriented

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Flexible working hourswith the possibility of occasionally working from home upon agreement
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?We are part of Deutsche Post DHL, the world?s leading logistics provider with operations in over 220 countries. Visit our career site on the web athttps://www.logistics.dhl/us-en/home/careers.html

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