Operations coordinator

Job Description

Deutsche Post DHL (DPDHL) is the logistics provider of the world with over 520,000 employees in more than 220 countries and territories. DHL Global Forwarding, Freight (DGFF) is the Groups air, ocean and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.Connecting People. Improving Lives. Currently we are looking for an Operations coordinator - Basrah who will provide day-to-day administrative support with readily available advice for customer operations processes and activities to deliver efficient logistics processes and results in the supply chain of a specific client using multimodal means of transportation and provide support to sales team in line with the business strategy and requirements, corporate guidelines and policies.If yes, please read on.Your task will be:

• Under direct supervision, support delivery of customer operations processes and activities
• Perform assigned tasks of generally repetitive nature to support other team members such as receive & enter orders, shipping verifications, pricing verifications.
• Assist with requests from sales such as quoting, exception deal management, historical account overview, billing corrections.
• Collect/ deliver shipments within specified time by planning routes, interacting with external departments, timely communications.
• Carry out standard loading/ unloading of the loading unit/ loading security, report exceptions
• Maintain direct contact with dispatcher (inbound/outbound) and cartage driver
• Record routine loading/ unloading activities at customer end through appropriate tools scanning application, phones.
• Enter data into database or computerized system to maintain up-to-date transportation records and to track the status of orders and deliveries
• Contact shipping agencies, transport companies, and customers to verify delivery prices and schedules
• Respond promptly and accurately to routine internal and customer enquiries on delivery times and the status of shipments and orders
• Follow and achieve compliance with set processes and policies
• Check recurring routine issues faced during delivery, else escalate to supervisor for inputs and guidance
• Support and interact primarily with colleagues of own team
• Communicate information that requires little explanation or interpretation
• Address task-related issues appropriately to maintain work relationships

Your profile should look like:

• Must have a Vocational Certification or Specialized Certification or Technical Certification.
• Minimum of 2 years? experience directly related to the duties and responsibilities specified.
• Be able to work under pressure and be an achiever
• Must be self-motivated
• High level of attention to detail
• Achievement oriented

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Flexible working hourswith the possibility of occasionally working from home upon agreement
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?We are part of Deutsche Post DHL, the world?s leading logistics provider with operations in over 220 countries. Visit our career site on the web athttps://www.logistics.dhl/us-en/home/careers.html

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