| Job Location | Iraq |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
To control, guide and supervisor all staff working in the shift to run the operation smoothly and provides good service to internal/external customers. Plan: - Recommends improvements to Cargo Operations standards and procedures and ensures the implementation of these procedures and controls - Identify and deploy resources according to priority and workload. - Ensure that staff follow procedures according to work instruction and IATA rules. If any changes or new procedures are introduced, ensure all are aware of the same. - Health and safety responsibilities. Execute: - Coordinates resources on a shift basis to ensure that the SLAs are delivered to customers in collaboration with the Duty Officer - Conducts safety briefings regularly at the beginning of the shift to ensure that all safety standards are known and adhered to. - Ensures that operating procedures are followed and safe working practices are strictly adhered to. - Implements robust service recovery measures to handle customer complaints and service recovery initiatives - Advises and provides expertise on the day of operations to ensure smooth flow of operations and transfer of knowledge to the staff involved - Maintains an overview of Cargo Operations and stakeholder activities providing co-ordination and leadership to achieve dnata and Cargo?s objectives. - Maintains full contact with dnata Duty Officer to allow full transparency of the critical path of cargo activities. - Responsible for the health and safety duty of care at the workplace. - Ensure to report any hazards, injuries, ill-health or near miss to your supervisor or employer. - Cooperate with your employer when they require something to be done for health and safety at the workpla ce
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