VP- Senior Product Owner - Investigative Tooling GSC?S

Job Description

Description - ExternalSome careers brighter than others.If you?re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.ÿHSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.ÿWe are currently seeking an experienced professional to join our team in the role ofÿ VP - Senior Product Owner Investigative tooling GSCs.The Opportunity: Financial CrimeThe Financial Crime (FC) Function is a Second line of defence (LOD) function that includes ?Risk Stewards? who are independent of the commercial risk-taking activities undertaken by the Group?s businesses (also referred to as ?the First LOD? or ?FLOD?). The FC Function also operates a set of critical controls on behalf of the Group?s businesses (FLOD) by harnessing intelligence, analytics, technology, detection and investigation. The Risk Stewards are responsible for reviewing and challenging all the activities of the the First LOD to ensure that, as ?Risk Owners?, they effectively manage the FC risk inherent in, or arising from, the conduct of their activities and for which they are responsible.FC risk is a non-financial risk that includes fraud, money laundering, bribery and corruption, sanctions violations, terrorist financing, proliferation financing, export control violations and tax evasion.The FC function operates in accordance with HSBC Group?s Risk Management Framework (RMF).The VP- Senior Product Owner, Investigative Tooling will enable effective and efficient operations as part of the Investigations sub value stream through the design, development, and operation of an industry-leading set of tools. The role is a key architecture and capability building role with a broad remit and responsibilities including, but not limited to:

• Maximising the productivity of investigators, through the presentation of prioritised, timely and comprehensive information in an efficient and accessible format, ensuring outcomes are captured for data driven insights
• Defining and managing the roadmap for the next generation of FC case management capability and the integration with GB/GF toolsets and data throughout the customer lifecycle
• Ensuring the professional delivery of technology investment to enhance the efficiency, effectiveness, security and cost-profile of investigation
• Ensure business and technology system processes are consistent and fit for purpose for a new generation of case management tools.
• Understand and work in conjunction with the wider investigations toolset, as well as detection, ensuring capabilities are complementary and integrate as required
• Fostering healthy relationships and interacting effectively with Detection, Digitial Enablement, Digital Business Services (DBS), Information Technology (IT), technology firms, security and regulatory agencies, and financial intelligence units as appropriate. Actively shaping the future regulatory landscape through appropriate information sharing, furtherance of public-private partnerships, and training initiatives across different jurisdictions

What you?ll do: The following principal accountabilities are aligned to the Financial Crime Services and Processes Model.Impact on the Business

• Ensure a proactive approach is taken to the identification of any changes in the FC risk profile and potential impact to the architecture, technology and control framework. Ensure a consistent application of the framework to drive consistent and efficient outcomes
• Ensure the professional delivery of investment across investigative tools to enhance the efficiency, effectiveness, security, and cost profile of FC. Apply judgement on the criticality and operational prioritization with a view to influence both short term tactical changes and longer-term strategic direction
• Leadership to drive, develop and implement programmes to address, manage and mitigate the impact of FC related regulatory changes/ developments to current and future state architecture across the Investigations control framework
• Membership and participation in other fora as relevant (this includes but is not limited to governance meetings with Global Businesses, Regions and Markets)

Customer / Stakeholders

• Develop and maintain strong relationships with key internal stakeholders across Detection, Digital Enablement, Global functions, Global businesses, DBS, Regions, Countries, Markets
• Develop and maintain a strong and professional working relationship with Senior Management of Risk, Audit and Finance at Business, Group and Regional levels
• Support external relationships with key public sector partners and peers. Provide strategic direction and oversight of the firm?s participation in initiatives with key members of Group, public sector and peers to share information on FC risks and their impact on the control framework
• Identify, facilitate selection and manage vendors as appropriate to maximize cost-efficient delivery whilst promoting strategic partnership
• Lead or liaise with relevant stakeholders within to provide expertise and support on all FC investigation tools related matters
• Ensure appropriate timely and relevant risk information is provided to appropriate governance fora. Manage the sharing of information and creation of feedback loops across the firm to continuously adapt and improve our FC controls and support the business in their first line responsibilities. Lead on the coordination of responses to critical incidents as appropriate

Leadership and Teamwork

• Support in establishing a strategy for the sharing of investigative tooling related developments and best practice across the wider FC Function
• Provide leadership to, and develop, expertise across advanced capabilities of product management, transformation and technology with a view to continuously enhancing Investigations outcomes. Provide directional leadership to members of the value stream for which the role holder does not have direct functional reporting lines (e.g., Information Technology staff)
• Maintain and develop positive and professional working relationships with senior business leaders, Risk and Compliance colleagues, Detection, Digital Enablement and FC Risk Stewards at Group, Regional and Market/Entity level
• Create an environment for the delivery of consistent performance measurement, training, career management and succession planning across the function
• Create an engaged, high performing team by demonstrating inclusive leadership practices, delivering an enhanced employee experience for all employee journeys and proactively building the capability of own team and others
• Foster a learning agile culture, promoting proactive review of lessons learned
• Ensure development activities are a core priority and enable all team members to take reasonable time for learning and developmental activities including taking a hands-on approach to coaching with regular & productive use of Personal Development Plans and appropriate follow up
• Cultivate an inclusive environment that supports diversity and reflects the HSBC brand. Ensures effective and open communication, team building, knowledge sharing, coaching and mentoring not only within the function but to the broader organisation

Operational Effectiveness and Control

• Drive the articulation and embedding of framework, policies, procedures, and controls as they relate to Investigative Tooling. Ensure that these are updated for changes in regulation and impacts on business
• Resolve any/all identified issues promptly and escalate concerns to management as appropriate to ensure timely awareness of any material concerns
• Maintain and observe all HSBC control standards and implement relevant policies, including the timely implementation of recommendations made by internal/external auditors and external regulators
• Maintain awareness of operational risk within value streams and minimise the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting
• Establish manual and automated technical processes to ensure and evidence rigorous adherence to Group policies and management of operational risk
• Develop and present options to implement controls whilst retaining full benefit from investment in systems
• Maintain sound understanding of key threats and system vulnerabilities and engage proactively with risk stewards to mitigate the impact of compromise

Management of Risk

• The role holder will continually reassess the operational risks associated with the role and inherent in the business, taking account of changing FC threats, geopolitical, economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. The role holder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.ÿ

Observation of Internal Controls

• Managers are accountable for setting the ?tone at the top? which underpins the principles of a positive and effective internal control environment.ÿ They should exhibit leadership and direction to their teams for establishing and maintaining an effective internal control environment, including the development and management of policies and procedures where appropriate.ÿ Managers should also ensure that suitable processes are put in place to review and oversee that internal control environment against those policies.

Local Job RequirementsMajor Challenges

• HSBC is an extremely diverse business with significant geographical spread and activities that span a universal banking model, including continuing to innovate to keep abreast of changes in financial services markets globally.Such activity is in an increasingly regulated and complex global environment with often little consistency between laws and regulations in different jurisdictions and regulators taking a far more proactive approach in ensuring local compliance with their requirements and imposing increasingly stringent sanctions for breaches

Role Context

• The role holder is operating in an environment where the financial services landscape is rapidly changing and being disrupted (e.g., payments landscape) and therefore, need to keep pace with the external changes and internal challenges. Where items of major consequence are involved, engagement with the relevant top-level management and governance bodies will be expected, directly and through collaboration with the Group Head of FC Investigations. The nature of the role requires close working contact with senior executives across the Group especially the stakeholders within DBS. Appropriate presence in external stakeholder fora may also be necessary.

Keyskills :