Vice President- Underwriting ASP GSCs

Job Description

Business: Wealth and Personal Banking (WPB)Open positions: 1Role Title: Vice President, Underwriting ASPGlobal Career Band: 4Location (Country / City): HyderabadThe Opportunity: Role Purpose:Global Fraud and Credit Control Services is a first line of defense control function in WPB, with the core purpose of supporting the entire customer fraud & credit journeys and creating sustainable outcomes for the Customer and the Bank. It has 4 core sub-functions: WPB Decision Systems, Underwriting & Credit Bureau Management, Collections, Fraud Operations and Fraud Management.Underwriting Services (UWS) in each country is responsible for the execution of credit risk-related application processing in WPB, specifically processes for assessment and judgmental approval of all Retail Banking lending product applications.The Global UWS Team is responsible for the streamlining and oversight of Underwriting Operations, with a view to optimizing key customer outcomes ? quick Turn Around Time (TAT), minimal documentation, paperless and seamless journeys - within the constraints of each market?s financial infrastructure. Equally, a key goal is to improve processing efficiency and costs, driven by higher Straight-through-Processing (STP) rates, while ensuring compliance with all established risk policies and regulations.Within the Global UWS team, a sub-team is focused on supporting the ASP markets specifically, led by the ASP Head of UWS and Credit Bureau Management. This role reports to the ASP Head of UWS & CBM, and has the following primary responsibilities:

1. Oversight and ownership of RTB activities and governance for ASP Originations, covering both Secured & Unsecured portfolio

The role holder will lead all Run the Bank activities for the underwriting function within CCS for the Region, including developing global standards, sharing best practices, providing oversight of operational control functions, development of underwriting skills for staff and assisting in the execution of agreed Origination strategies

1. Drive change, optimization and digital transformation initiatives for the secured portfolio in ASP

The role holder will lead all streamlining / change activities related to Secured originations in ASP to support delivery of target business outcomes, including improved TAT, increased efficiency, and better cost management. The role holder will interact with GCB 2-3 stakeholders to gain sponsorship and support for the secured originations business strategy and is expected to have hands on participation at programme and project level to drive outcomes. The role holder is also expected to engage with a wide range of business and technical issues around Underwriting Services in Asia, interacting with leaders and SMEs across various functions such as Risk, Sales, CVM, Banking Ops, etc. across all levels of the organization, while ensuring they are effective in navigating and driving the right outcomes for the business and the customers.

1. Overseeing capacity, cost management and other business and financial management activities for the ASP UWS function as a whole

What you?ll do: Principal Accountabilities: Key activities and decision making areas Typical Targets and MeasuresImpact on the BusinessSupport strong and sophisticated UWS capabilities across the region, which is essential to support the bank?s strategy to grow the WPB lending portfolio and ensure the generation of sustainable profitability.Support the standardization of UWS policy and procedures across the region to ensure consistency of delivery of agreed objectives towards managing and mitigating losses on behalf of the bank.Responsible to analyse extant processes, working to streamline end-to-end Originations and Underwriting journeys in close coordination with regional stakeholders; conceptualize, mobilize resources and manage related projects. Proactively balance scope, schedule, risks, outcomes and benefits aligning to HSBC?s project management framework.Bad Debt Performance against Annual Operating Plan.Monthly Operational Key Quality and Compliance Performance Metric Results against established standards of expectation.Operational KPI results against established standards of expectation for:

• Customer Outcome (TAT) and improved customer journeys
• Operational Efficiency (STP, Referred Apps/FTE & Processing cost per application)
• Sustainable Savings
• Process adherence
• Performance Management
• Governance - Operational Key Risk Indicator results (Transaction Quality / Compliance)
• Performance against agreed Financial Targets - Budget/cost adherence.

Customers / StakeholdersThe role holder will help translate Underwriting requirements and strategy into executable actions and standards to ensure the delivery of a high quality, professional services to all internal and external customers and stakeholders.Lead and direct subject matter experts in the development of global Underwriting standards in the area of operations, operational risk, transformation and process efficiency, all directed to serve our customers better. The position will play an important role in ensuring effect stakeholder engagement and communication.Support resolution of critical operational challenges and issues from markets where ASP & Global stakeholders? support and engagement are required.Service requirements are understood, agreed, managed and delivered in accordance with Group standards and policy.Achievement of key project milestones within agreed time and cost. Completion of all key deliverablesOperational efficiency & effectiveness are maintained and improved (SUT, SLA, appropriate capacity planning, Transactional Quality and Compliance adherence).Leadership & TeamworkThe role holder will develop and communicate a clear vision, aligned to HSBC?s values, behaviors and goals; inspiring and engaging the regional underwriting team to create an inclusive, high performing, customer-centered culture.The individual will lead, develop and motivate an Underwriting Team of SME?s to attract, retain and develop the capacity, capability and talent to ensure delivery of business objectives:

• Being ambitious about providing the highest standards of delivery and embedding them in the team.
• Setting stretching goals for self and team and delivering them with courage and tenacity
• Authentically engaging with team, colleagues and business partners to deliver at pace.

The incumbent will work with markets to support and ensure Underwriting staff members are fully trained and capable of executing on all requirements outlined in the policy and procedures. The position will ensure the function has an effective employee development program in order to achieve operational targets and to retain staff. Role will also ensure sharing of best practices and the embedding of a best in class coaching culture which optimizes underwriter performance while meeting the required standards, and continuously develop their capabilities:

• Guide Global and Regional Operations Support resources in the performance of their duties ensuring Underwriting performance results are achieved and all standards are met.
• Lead, develop and/or provide consultation on performance improvement initiatives through communication, operational management, development plans and reward/recognition practices.
• Cultivate an environment that supports diversity and reflects the HSBC brand.

Develop and ensure implementation of Employee Development programs which improve individual and team performance, onboard process and overall organization retention rates.Operational KPI results against established standards of expectation for:

• Attrition
• Employee Engagement
• Skill Development
• Participation rates in career and development programs
• Succession Planning
• Performance Management

Operational Effectiveness & ControlThe incumbent will lead subject matter experts to:

• Support the regions in, maintaining of HSBC?s internal control standards, observing Group compliance policy, awareness of Operational risk & minimizing the likelihood of reoccurrence.
• Support, observance of HSBC internal control standards, including the timely implementation of recommendations made by internal and external auditors and/or regulators.
• Support awareness of compliance requirements and implementation of policies. Help maintain awareness of Operational risks including identification, assessment, mitigation and loss analysis, reporting in accordance with group FIM?s.

• Support compliance and operational risk controls implemented, including BRCM activities and adhere to Group Standards and policies. Assist in management of quality assurance and BRCM process to ensure consistent execution of controls and key risk indicator (KRI) reporting within own team/area.
• Support the region in a robust FLOD infrastructure in place across the function and help provide strong engagement with 2LOD (Risk Steward) and business (Risk Owner).
• Support the effective and proactive management of all internal and external audit and/or review findings at the global, regional and country levels. Facilitate proper oversight of MSII?s and remediation activities within own area.
• Help in the commitment to vigorous pursuit of continuous improvement of the underwriting platform.
• Collectively monitors effectiveness and efficiency of controls.

Promote risk awareness and shares best experience/knowledge

• Operational KPI results against established standards of expectation for:
  • Customer Outcomes
  • Input Quality
  • Identification of Fraud Activities
  • Compliance
  • Productivity
  • Costs
  • Process adherence & value
• Operational Key Risk Indicator results.
• Performance against Annual Operating Plan.
• Internal and external audit review results

Major Challenges

• Manage UWS performance across a complex and diverse region
  • Achieve forecasted bad debt plan
  • Ensure policies and procedures are developed in line with the FIM
  • Manage performance through multiple sites onshore and offshore
• Driving significant improvements in the customer journey and in operational efficiency
• Maintaining Regional and local engagement while driving competing business strategy and objectives.
• Requires an understanding of different cultures around the globe and must identify alternate solutions that fit both Global and Regional needs.
• Job Holder will need to support Hong Kong working hours and on ad hoc basis across different time zones within Asia Pacific region.

Role ContextThe role holder is required to have extensive knowledge of end-to-end Originations and previous hands-on experience in managing an Underwriting Operation or Credit Risk experience; have strong leadership and relationship management skills and able to act as a subject matter expert across the risk and operations spectrum of Underwriting. The position will interact extensively with Group and Regional Credit/Fraud Risk, Underwriting, Compliance and Product teams in markets. Responsible for managing expenses, providing oversight and ensure adherence of Group standards, KPIs and the delivery of improvement initiatives.Expected to lead in forging a state-of-the-art Originations strategy, in collaboration with market and functional stakeholders, to deliver robust and efficient Underwriting capabilities across the region.Management of RiskThe role holder will ensure the fair treatment of our customers, both personally and as an organization, is at the heart of everything we do: recognizing the value of the relationship, treating them fairly throughout every interaction and by taking ownership for fully understanding the individual circumstances and needs.The role holder will also continually reassess credit, reputational and operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulato

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