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TM HDO

1.00 to 10.00 Years   Hyderabad, Pakistan   24 Jun, 2023
Airtel
1 Jobs Openings
Job LocationHyderabad, Pakistan
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

What will you do?

  • ˙Responsible for fault repair, S2S activities for airtel broadband customers for the Circle
  • ˙Responsible for KPI delivery as per target & action for continues improvement
  • ˙Responsible for identification of improvement areas for the circle & define corrective actions
  • ˙Responsible for quality of fault repair /workmanship in the circle
  • ˙Responsible for continuous improvement in customer experience
  • ˙Responsib+E2le for process & SoP adherence
  • ˙S2S (New sales, rental upgrade, technology migration, LoB products etc) through service teams.
  • ˙Optimum use of resources with planned productivity
  • ˙Responsible for QOS parameters related to TRAI, Regulatory & statutory compliance for the circle/Cluster
  • ˙Responsible for timely material consumption˙
  • ˙Work closely with all stakeholders to ensure smooth operations.
  • ˙Recommend process improvement to enhance customer experience˙
  • ˙Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI score.
  • ˙Co-ordinate with wiring partner to ensure timely support to field team.
  • ˙Escalation handling for internal & external customers
  • ˙Up keeping of broadband network (Cable ? Copper & ODN) and Network elements
  • ˙Reduction of GFR, SLA, CFI & Quality of workmanship (Repeat + Reopen)
  • ˙In depth knowledge of broadband/FTTH, WiFi network, Broadband CPEs & copper / FTTH quality parameters.
  • ˙Regular monitoring of fault repair performance, analyze customer faults for corrective actions
  • ˙Training of field resources.
  • ˙Gate meeting at defined frequency
  • ˙Visits are defined norms
Our Culture CodeAll work and no play isn?t how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work cultureYou are an ideal FIT if you have
  • ˙BE / B Tech ? ECE ? with more than 3 yrs Or Diploma ? ECE with more than 5 yrs of relevant work experience
  • ˙In depth knowledge of broadband/FTTH˙
  • ˙Excellent analytical skills
  • ˙Innovative˙
  • ˙Collaborative Relation Skills
  • ˙Vendor Management
  • ˙Good management and leadership skills.
  • ˙Self-Motivated and positive attitude person.
  • ˙Proactive and result oriented.
  • ˙Team Player.
  • ˙Customer interfacing skills.˙
  • ˙Effective communication/interpersonal skills

Keyskills :

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